La Shawn Rutledge
Alpharetta,GA
Summary
Skilled with key strengths in planning, organizational problem-solving and customer relations. Familiar with claims, data management and client relations. Detail-oriented, reliable and responsive to changing business needs and regulatory standards. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Intake Medical Coordinator
Torticity
Boca Raton, FL
04.2022 - 03.2023
- Proactively own and manage robust case load effectively to meet clients’ needs and advise on their coordinating care,Ensure case documentation is standardized and following appropriate protocols for each client,Partner with relevant internal teams to provide timely updates and feedback concerning clients’ cases,Ensure case documentation is standardized and following appropriate protocols for each client. Specializing in women’s healthcare issues, especially Ovarian cancer.
Radiology Administrative Liaison
Envision Healthcare
08.2021 - 11.2021
- As a Contractor my responsibilities were: Coordinating administrative support between medical facilities and Envision radiologist Taking calls from clinicians of all levels to facilitate STAT, inpatient and outpatient care for patients According to federal guidelines, reporting Stroke cases and all critical care cases Knowledge of planes terminology dealing with x-ray
Customer Analyst
Merchant E-Solutions
04.2020 - 07.2020
- As a Contractor my responsibilities were: Resolving merchant problems Improved operations and provide exceptional client support Conduct training to customers and internal staffs on company products and services Tier 2 technical support to all clients Resolve problems, improve operations and provide exceptional client support
Reconciliation Specialist
American Express
09.2018 - 12.2019
- As a Contractor my responsibilities were: Handled data and client communications and filling procedures Reduced financial discrepancies, effectively reconciling accounts and organizing information Reconciled accounts and updated financial records with remarkable accuracy Managing over 30 accounts complex finance projects, Maintained account accuracy by reviewing and reconciling accounts monthly
Operations Manager
Platinum Black Graphics Design
12.2016 - 07.2018
- Implemented policies and standard operating procedures for continuous improvement Developed and submitted strategy and initiative reports to highlight current actions, Proposed changes to corporate committee Devised, deployed and monitored processes to boost long-term business success Increase profit levels 28%, Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate
Client and Claims Specialist
Oscar Health Insurance
11.2015 - 12.2016
- Reported policy changes and company conditions affecting Customer satisfaction Modeled exceptional service skills and appropriate diagnostic techniques to team members Reviewed new files to determine current status of injury claim and to develop plan of action Research and Investigate all unresolved claims for a resolution Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials Calculated premiums and established payment method
Health Information Analyst
Inner City Medicine
06.2013 - 09.2015
- Entry processes for data management needs Adhered to established policies, procedures and compliance for collected Affordable Care Act data in order to integrate into EHR system in accordance with federal guidelines Analyzed changing government regulations with respect to emerging point-of-care technologies and patient provider engagement Researched EMR (Electronic Medical Records) and PHR(Personal health records) platforms Researched practices for EMR readiness for ICD_9 and ICD_10 transition Built and deployed plans, reports, validation procedures
Education
Purdue Global University
Skills
- Conflict Resolution
- Report Analysis
- Project management
- Strategic Planning
- Ms WORD, PP, EXCEL
- Medical terminology
- ICD-9/data entry
- Previous 5G clearance
- Inteleview
- HL7/Dicom
Certification
- Clinical Research - 2023 Viares institute of Clinical Research
- Good Clinical Practice , The Global health Network - 2023
Timeline
Intake Medical Coordinator
Torticity
04.2022 - 03.2023
Radiology Administrative Liaison
Envision Healthcare
08.2021 - 11.2021
Customer Analyst
Merchant E-Solutions
04.2020 - 07.2020
Reconciliation Specialist
American Express
09.2018 - 12.2019
Operations Manager
Platinum Black Graphics Design
12.2016 - 07.2018
Client and Claims Specialist
Oscar Health Insurance
11.2015 - 12.2016
Health Information Analyst
Inner City Medicine
06.2013 - 09.2015
Purdue Global University
- Clinical Research - 2023 Viares institute of Clinical Research
- Good Clinical Practice , The Global health Network - 2023
Similar Profiles
Krystle StinsonKrystle Stinson
Case Coordinator at TorticityCase Coordinator at Torticity
Natalie BatnijiNatalie Batniji
Document Specialist at TorticityDocument Specialist at Torticity
Ayanna BallardAyanna Ballard
Legal Specialist at TorticityLegal Specialist at Torticity