Summary
Overview
Work History
Education
Skills
Timeline
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LaShawn Shaw

Plano,IL

Summary

Proven leader in fostering team collaboration and boosting morale at Kohls, adept at problem-solving and customer service. Skilled in training and mentoring, significantly improved service quality by addressing customer concerns. Demonstrated exceptional time management, ensuring seamless support and increasing positive feedback on room cleanliness.

Overview

8
8
years of professional experience

Work History

Customer Service Supervisor

Kohls
07.2022 - Current
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.

Homemaker

New Era Support Services
07.2016 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Housekeeping Supervisor

Willow Crest Nursing Pavillion
03.2018 - 07.2022
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.

Education

GED -

Regional Office of Education
Yorkville, IL
10.2024

Skills

  • Problem-Solving
  • Time Management
  • Customer Service
  • Team Building and Leadership
  • Customer Relations
  • Training and mentoring
  • Decision-Making

Timeline

Customer Service Supervisor

Kohls
07.2022 - Current

Housekeeping Supervisor

Willow Crest Nursing Pavillion
03.2018 - 07.2022

Homemaker

New Era Support Services
07.2016 - Current

GED -

Regional Office of Education

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LaShawn Shaw