Summary
Overview
Work History
Education
Skills
Certificate of Appreciation
Timeline
Generic

LaShawn Silverman

McDonough,Georgia

Summary

Accomplished Postmaster with extensive experience at the United States Postal Service, USPS, adept in enhancing operational efficiency and customer satisfaction. Skilled in postal regulations and interpersonal communication, I successfully managed large teams, streamlined mail processing, and fostered positive community relations, achieving significant improvements in service delivery and workplace morale.

Professional mail operations expert with significant experience in postal services management and logistics. Strong focus on team collaboration and driving results, ensuring smooth operations and adaptability to changing needs. Possesses critical skills in route planning, customer service, and regulatory compliance. Known for reliable leadership and effective communication.

Organized Postmaster looking to build upon skills and tackle new responsibilities. Adept at organizing and processing incoming and outgoing mail. Customer-oriented and analytical with sound knowledge of available postal services and postal rates.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

13
13
years of professional experience

Work History

Postmaster

United States Postal Service, USPS
09.2024 - Current
  • Assisted customers in determining proper postal service to align with individual needs.
  • Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
  • Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
  • Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
  • Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
  • Collaborated with other postmasters in the region to share best practices, enhancing overall postal service quality.
  • Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
  • Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.
  • Oversaw the successful integration of new technology into daily routines, increasing efficiency and accuracy of mail processing.
  • Streamlined postal operations for increased productivity through effective staff training and resource allocation.
  • Facilitated effective communication between staff members by holding regular meetings and encouraging open dialogue on workplace issues or suggestions for improvement.
  • Implemented cost-saving measures that reduced operational expenses without compromising service levels or employee satisfaction.
  • Reduced wait times for customers through efficient queue management strategies during peak hours.
  • Managed daily operations of 120 employee post office.

Postmaster

United States Postal Service, USPS
07.2022 - 09.2024
  • Assisted customers in determining proper postal service to align with individual needs.
  • Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
  • Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
  • Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
  • Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
  • Collaborated with other postmasters in the region to share best practices, enhancing overall postal service quality.
  • Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
  • Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.
  • Developed strong relationships with local businesses, promoting postal services and generating revenue growth.
  • Oversaw the successful integration of new technology into daily routines, increasing efficiency and accuracy of mail processing.
  • Streamlined postal operations for increased productivity through effective staff training and resource allocation.
  • Facilitated effective communication between staff members by holding regular meetings and encouraging open dialogue on workplace issues or suggestions for improvement.
  • Implemented cost-saving measures that reduced operational expenses without compromising service levels or employee satisfaction.
  • Reduced wait times for customers through efficient queue management strategies during peak hours.
  • Boosted workplace morale through the implementation of employee recognition programs and regular team-building activities.
  • Increased revenue generation by optimizing retail offerings within the post office lobby area based on customer demand patterns.
  • Addressed safety concerns proactively by conducting frequent inspections of facilities and equipment, implementing necessary repairs or upgrades as needed.
  • Coordinated with law enforcement agencies to address any security concerns or incidents involving the post office, ensuring a safe environment for employees and customers.
  • Improved mail delivery efficiency by implementing innovative sorting and distribution processes.
  • Implemented environmentally friendly practices within the post office operations, reducing waste output and encouraging sustainable habits among staff.
  • Managed daily operations of 110-employee post office.

Postmaster

United States Postal Service, USPS
04.2022 - 07.2022
  • Assisted customers in determining proper postal service to align with individual needs.
  • Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
  • Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
  • Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
  • Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
  • Collaborated with other postmasters in the region to share best practices, enhancing overall postal service quality.
  • Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
  • Hired, trained, and evaluated performance of 3 employees.
  • Developed strong relationships with local businesses, promoting postal services and generating revenue growth.
  • Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.
  • Oversaw the successful integration of new technology into daily routines, increasing efficiency and accuracy of mail processing.
  • Streamlined postal operations for increased productivity through effective staff training and resource allocation.
  • Facilitated effective communication between staff members by holding regular meetings and encouraging open dialogue on workplace issues or suggestions for improvement.
  • Established strong community presence by participating in local events and outreach programs, fostering positive relationships with local residents and businesses.
  • Implemented cost-saving measures that reduced operational expenses without compromising service levels or employee satisfaction.
  • Reduced wait times for customers through efficient queue management strategies during peak hours.
  • Boosted workplace morale through the implementation of employee recognition programs and regular team-building activities.
  • Increased revenue generation by optimizing retail offerings within the post office lobby area based on customer demand patterns.
  • Addressed safety concerns proactively by conducting frequent inspections of facilities and equipment, implementing necessary repairs or upgrades as needed.
  • Coordinated with law enforcement agencies to address any security concerns or incidents involving the post office, ensuring a safe environment for employees and customers.
  • Implemented environmentally friendly practices within the post office operations, reducing waste output and encouraging sustainable habits among staff.
  • Managed daily operations of 70-employee post office.

Postmaster

United States Postal Service, USPS
06.2020 - 04.2022
  • Assisted customers in determining proper postal service to align with individual needs.
  • Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
  • Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
  • Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
  • Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
  • Collaborated with other postmasters in the region to share best practices, enhancing overall postal service quality.
  • Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
  • Developed strong relationships with local businesses, promoting postal services and generating revenue growth.
  • Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.
  • Oversaw the successful integration of new technology into daily routines, increasing efficiency and accuracy of mail processing.
  • Streamlined postal operations for increased productivity through effective staff training and resource allocation.
  • Facilitated effective communication between staff members by holding regular meetings and encouraging open dialogue on workplace issues or suggestions for improvement.
  • Implemented cost-saving measures that reduced operational expenses without compromising service levels or employee satisfaction.
  • Reduced wait times for customers through efficient queue management strategies during peak hours.
  • Boosted workplace morale through the implementation of employee recognition programs and regular team-building activities.
  • Increased revenue generation by optimizing retail offerings within the post office lobby area based on customer demand patterns.
  • Addressed safety concerns proactively by conducting frequent inspections of facilities and equipment, implementing necessary repairs or upgrades as needed.
  • Implemented environmentally friendly practices within the post office operations, reducing waste output and encouraging sustainable habits among staff.
  • Managed daily operations of 45-employee post office.

Postmaster

United States Postal Service, USPS
10.2018 - 06.2020
  • Assisted customers in determining proper postal service to align with individual needs.
  • Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
  • Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
  • Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
  • Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
  • Collaborated with other postmasters in the region to share best practices, enhancing overall postal service quality.
  • Developed strong relationships with local businesses, promoting postal services and generating revenue growth.
  • Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.
  • Oversaw the successful integration of new technology into daily routines, increasing efficiency and accuracy of mail processing.
  • Facilitated effective communication between staff members by holding regular meetings and encouraging open dialogue on workplace issues or suggestions for improvement.
  • Streamlined postal operations for increased productivity through effective staff training and resource allocation.
  • Boosted workplace morale through the implementation of employee recognition programs and regular team-building activities.
  • Addressed safety concerns proactively by conducting frequent inspections of facilities and equipment, implementing necessary repairs or upgrades as needed.
  • Coordinated with law enforcement agencies to address any security concerns or incidents involving the post office, ensuring a safe environment for employees and customers.
  • Improved mail delivery efficiency by implementing innovative sorting and distribution processes.
  • Managed daily operations of 20-employee post office.

Customer Service Supervisor

United States Postal Service, USPS
10.2016 - 10.2018
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Led regular customer service meetings to review progress identify challenges and provide feedback.
  • Researched and corrected customer concerns to promote company loyalty.
  • Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
  • Reduced employee turnover by cultivating a supportive culture focused on professional growth opportunities and recognition of achievements.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Identified customer service trends to provide recommendations for process and procedural improvements.
  • Created customer support strategies to increase customer retention.
  • Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
  • Created, prepared, and delivered reports to various departments.
  • Fostered strong relationships with key accounts by providing personalized care and attention in managing their concerns.
  • Enhanced team morale and productivity by implementing regular feedback sessions and recognition programs.
  • Reduced employee turnover by creating supportive and engaging work environment.
  • Led by example, handling complex customer issues personally to ensure high standards of service.
  • Achieved significant improvement in team performance through targeted coaching and development plans.
  • Improved service delivery with comprehensive training programs for new hires.
  • Facilitated team meetings to discuss performance metrics and areas for improvement.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Interceded between employees during arguments and diffused tense situations.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.

Relief Supervisor Customer Service

United States Postal Service, USPS
01.2012 - 10.2016
  • Enhanced communication between shifts with thorough handover processes and documentation.
  • Provided excellent customer service during high-pressure situations, maintaining professionalism and empathy at all times.
  • Assisted in budget management for relief operations, monitoring expenses and identifying cost-saving opportunities.
  • Maintained accurate records of employee hours worked, ensuring payroll accuracy and timely submission.
  • Optimized workflow processes through continuous assessment of procedures and making necessary adjustments as needed.
  • Ensured safety compliance within the workplace, conducting regular inspections and training sessions.
  • Developed strong relationships with staff, fostering a supportive and collaborative atmosphere.
  • Collaborated with other supervisors to identify best practices that could be implemented across different teams or departments.
  • Improved employee morale by addressing concerns and implementing positive changes in the work environment.
  • Achieved higher productivity levels by motivating team members and setting clear expectations.
  • Reduced response times to emergencies, coordinating resources and personnel effectively.
  • Managed conflict resolution among team members, promoting open dialogue and fairness in decision making.

Education

No Degree - Business Management

Ashford University
San Diego, CA

High School Diploma -

Central Islip Senior High School
Central Islip, NY
06-2000

Skills

  • Safety procedures
  • Postal regulations
  • Deadline oriented
  • Route planning
  • Employee training
  • Customer-oriented
  • Workload management
  • Professional demeanor
  • Mail sorting
  • Information management
  • Administrative tasks
  • Facility maintenance
  • Process improvement
  • Problem-solving aptitude
  • Performance evaluation
  • Emergency preparedness
  • Data analysis
  • Staff scheduling
  • Project management
  • Policy enforcement
  • Personnel management
  • Written communication
  • Adaptability
  • Continuous improvement
  • Time management abilities
  • Staff supervision
  • Inventory control
  • Employee management
  • Record keeping
  • Staff training
  • Strategic planning
  • Interpersonal communication
  • Professionalism
  • Goal setting
  • Conflict resolution
  • Self motivation
  • Analytical thinking
  • Team building
  • Operational efficiency
  • Office administration
  • Public relations
  • Reporting skills
  • Customer relations
  • Decision-making
  • Cash handling
  • Relationship building
  • Adaptability and flexibility
  • Effective communication
  • Active listening
  • Team collaboration
  • Excellent communication
  • Reliability
  • Multitasking Abilities
  • Multitasking
  • Problem-solving abilities
  • Leadership skills
  • Organizational skills
  • Time management
  • Attention to detail
  • Customer service
  • Teamwork

Certificate of Appreciation

Received 8 Certificates of Appreciation from the United States Post Office for Excellent Customer Service, along with 1 Spot Award in September 2024, for going above and beyond.

Timeline

Postmaster

United States Postal Service, USPS
09.2024 - Current

Postmaster

United States Postal Service, USPS
07.2022 - 09.2024

Postmaster

United States Postal Service, USPS
04.2022 - 07.2022

Postmaster

United States Postal Service, USPS
06.2020 - 04.2022

Postmaster

United States Postal Service, USPS
10.2018 - 06.2020

Customer Service Supervisor

United States Postal Service, USPS
10.2016 - 10.2018

Relief Supervisor Customer Service

United States Postal Service, USPS
01.2012 - 10.2016

No Degree - Business Management

Ashford University

High School Diploma -

Central Islip Senior High School

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LaShawn Silverman