Summary
Overview
Work History
Education
Skills
MS Word, Epic, Excel, POS systems
Timeline
Generic

LaShawn Spencer

Smithfield,NC

Summary

Hardworking customer service professional brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multi-tasking abilities. Skilled at typing correspondence and managing files.

Overview

21
21
years of professional experience

Work History

Front Desk Medical Receptionist

Eye Specialist
05.2022 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Completed clerical duties and tasks for clinic administration.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Maintained current and accurate medical records for patients.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Completed patient referrals to other medical specialists.
  • Supported office staff and operational requirements with administrative tasks.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.

Server, Bartender, Corporate Trainer

Chili's Bar And Grill
04.2003 - 05.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Medical Billing Administrator

Adreima
01.2013 - 11.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Verified insurance of patients to determine eligibility.
  • Collected payments and applied to patient accounts.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
  • Posted payments and collections on regular basis.
  • Filed and updated patient information and medical records.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.
  • Liaised between patients, insurance companies, and billing office.
  • Reviewed patient records, identified medical codes, and created invoices for billing purposes.
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Adhered to established standards to safeguard patients' health information.
  • Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
  • Input data into computer programs and filing systems.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Maintained accuracy, completeness, and security for medical records and health information.

Server Trainer

Olive Garden Restaurant
01.2011 - 01.2014
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Assisted in new server onboarding and orientation to cultivate seamless transitions.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.
  • Monitored new server performance and offered continuous support throughout training period.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Utilized effective communication techniques to support server learning and comprehension.
  • Provided continuous evaluation and feedback to server employees.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Developed and implemented strategies to motivate and incentivize server performance and service delivery.
  • Developed and implemented comprehensive training program for new servers.
  • Conducted monthly meetings with servers to review procedures and improve service.
  • Provided coaching and mentoring to employees.

Education

No Degree - Criminal Justice/English

Livingstone College
Salisbury, NC

Skills

  • HIPAA Compliance
  • Records Management
  • Medical Office Administration
  • Medical Terminology
  • Referral Verification
  • Electronic Medical Records
  • HIPAA Guidelines
  • Insurance Claims
  • Appointment Setting
  • EMR / EHR
  • Patient Scheduling
  • Front Desk Operations
  • Reminder Calls
  • Telephone Etiquette
  • Appointment Scheduling
  • Paperwork Coordination
  • Insurance Verification
  • Patient Relations
  • Information Documentation
  • Payment Collection
  • Schedule Coordination
  • Medical Billing

MS Word, Epic, Excel, POS systems

10 + years experience

Timeline

Front Desk Medical Receptionist

Eye Specialist
05.2022 - Current

Medical Billing Administrator

Adreima
01.2013 - 11.2015

Server Trainer

Olive Garden Restaurant
01.2011 - 01.2014

Server, Bartender, Corporate Trainer

Chili's Bar And Grill
04.2003 - 05.2023

No Degree - Criminal Justice/English

Livingstone College

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LaShawn Spencer