Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lashawn Stewart

Clearwater Beach,FL

Summary

Goal-oriented Customer Service Manager with 7 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service. Conscientious Customer Service Manager with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Great team player and learn very quickly, worked very close with customers and associates and have become very well at problem solving and deescalating situations Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of Hardlines department.

Overview

8
8
years of professional experience

Work History

Frontend Customer Service Manager

Walmart
St Petersburg, FL
07.2015 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Created customer support strategy to increase customer retention.
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
  • Department schedules to maximize coverage during peak hours.
  • Great at problem solving and deescalating tough situations

Department Manager

Walmart
St Petersburg, FL
07.2016 - 12.2016
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Communicated with managers of other departments to maintain transparency.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Analyzed and interpreted store trends to facilitate planning.

Education

GED -

Live Oak High School
Live Oak, CA
08.2004

Skills

  • Positive and Constructive Feedback
  • Employee Coaching and Motivation
  • Policy Enforcement
  • Leading Team Meetings
  • Scheduling and Coordinating
  • Time Management
  • Workflow Management
  • Handling Escalations
  • Performance Tracking and Evaluations
  • Managing Operations and Efficiency
  • Verbal and Written Communication
  • Issue Resolution
  • Work Prioritization
  • Job and Task Observation
  • Retail Knowledge
  • Cash Register Operations
  • Maximizing Coverage
  • Satisfaction Surveys
  • Personnel Training and Development
  • Employee Scheduling
  • Job Assignments
  • New Hire Training
  • Employee Performance Reviews
  • Administrative Duties
  • Team Contribution
  • Completing Research
  • Customer Experience Management
  • Process and Procedure Refinement
  • Advising and Coaching
  • Incident Response
  • Strategic Business Initiatives
  • Leadership
  • Specialize in working with people
  • Problem solving and deescalating tough situations

Timeline

Department Manager

Walmart
07.2016 - 12.2016

Frontend Customer Service Manager

Walmart
07.2015 - Current

GED -

Live Oak High School
Lashawn Stewart