Lashawn Taylor
Elgin
Summary
Energetic and competent management level professional looking to secure a Maintenance/HVAC Supervisor position where my seasoned interpersonal and analytical skills will be utilized; as well where opportunities exist to grow and be exposed to more challenging aspects of the maintenance field. I offer more than 10 years of HVAC and maintenance experience, often recognized for being reliable, detail oriented, customer service driven and can work independently or within a team setting. I am a person who readily adapts to change and can juggle multiple priorities and meet tight deadlines exceeding expectations without compromising quality. Also, able to provide support to top management and staff.
Overview
16
16
years of professional experience
2012
2012
years of post-secondary education
Work History
Service Supervisor
Kairoi residential
Austin
04.2023 - Current
- Supervised daily operations of residential facilities and ensured adherence to standards.
- Coordinated maintenance and repairs, maintaining a safe living environment for residents.
- Managed resident inquiries and resolved issues promptly to enhance satisfaction.
- Developed schedules for team members to ensure adequate coverage at all times.
- Trained staff on policies, procedures, and customer service best practices.
- Conducted regular inspections of properties to identify maintenance needs and safety hazards.
- Collaborated with management on strategic initiatives to enhance resident experience and engagement.
- Supervised team of employees and delegated duties and responsibilities to each member.
- Built strong relationships with customers through effective communication skills.
- Monitored daily performance of team members to ensure compliance with company standards.
- Collaborated closely with upper management on special projects aimed at increasing profitability.
Maintenance Supervisor
Redwood Residential
Austin
01.2022 - 04.2023
- Supervise the maintenance team and efficiently schedule maintenance activities, such as make readies and service requests
- Monitor and prioritize service request and tasks; identify and expedite emergencies that should be top priority
- Communicate assignments to the maintenance team and monitor the workload throughout the day to make sure that tasks are completed timely and efficiently
- Coordinate, schedule, and perform preventative maintenance on community and apartment appliances and equipment
- Manage the make ready process by walking vacant apartments after move-out to determine make ready needs, communicating with vendors and monitoring progress, ensuring that all repairs and replacements are completed, and notifying the Community Manager when the make ready process is complete
- Monitor repairs that are continuously repeated and work with the team to determine a cause and course of action
- Participate in completing service requests including repairing and replacing appliances, plumbing systems, and air conditioning, heating, and electrical systems, etc.
- Accurately complete records in OneSite regarding service requests, preventative maintenance, and make-ready of vacant apartments
- Identify any issues regarding safety, hazardous conditions or maintenance needs in the community and correct them or report them to the Community Manager
- Provide input to Community Manager regarding employee performance evaluations, employee compliments from residents, corrective counseling needs, etc.
- Assist Community Manager in recruiting and interviewing potential maintenance team members
- Train, develop, and mentor the community’s maintenance staff
- Periodically complete written property safety audits
- Responsible for maintaining adequate inventory of supplies for repairs
- Monitor monthly maintenance budget and provide input to Community Manager for determining annual budgets
- Assist with grounds keeping, pool maintenance, housekeeping, distribution of notices, apartment inspections, and other tasks as needed
- May oversee new development or rehabilitation of a community (i.e., market surveys/strategies, provide property management insight/input to construction team or contractor, walk apartments, punch-out, etc.)
- Maintain overall organization and cleanliness of work areas and maintenance shops
Maintenance Supervisor
Camden Gaines Ranch/ Camden Trust
Austin
01.2019 - 01.2022
- Supervise the maintenance team and efficiently schedule maintenance activities, such as make readies and service requests
- Monitor and prioritize service request and tasks; identify and expedite emergencies that should be top priority
- Communicate assignments to the maintenance team and monitor the workload throughout the day to make sure that tasks are completed timely and efficiently
- Coordinate, schedule, and perform preventative maintenance on community and apartment appliances and equipment
- Manage the make ready process by walking vacant apartments after move-out to determine make ready needs, communicating with vendors and monitoring progress, ensuring that all repairs and replacements are completed, and notifying the Community Manager when the make ready process is complete
- Monitor repairs that are continuously repeated and work with the team to determine a cause and course of action
- Participate in completing service requests including repairing and replacing appliances, plumbing systems, and air conditioning, heating, and electrical systems, etc.
- Accurately complete records in OneSite regarding service requests, preventative maintenance, and make-ready of vacant apartments
- Identify any issues regarding safety, hazardous conditions or maintenance needs in the community and correct them or report them to the Community Manager
- Provide input to Community Manager regarding employee performance evaluations, employee compliments from residents, corrective counseling needs, etc.
- Assist Community Manager in recruiting and interviewing potential maintenance team members
- Train, develop, and mentor the community’s maintenance staff
- Periodically complete written property safety audits
- Responsible for maintaining adequate inventory of supplies for repairs
- Monitor monthly maintenance budget and provide input to Community Manager for determining annual budgets
- Assist with grounds keeping, pool maintenance, housekeeping, distribution of notices, apartment inspections, and other tasks as needed
- May oversee new development or rehabilitation of a community (i.e., market surveys/strategies, provide property management insight/input to construction team or contractor, walk apartments, punch-out, etc.)
- Maintain overall organization and cleanliness of work areas and maintenance shops
Resident Service Supervisor
Sherman Residential /Axis at the Rim
San Antonio
01.2017 - 01.2019
- Institutes and manages system for handling resident service requests which includes HVAC, electrical and plumbing repairs.
- Responsible for completing work orders within 24 hours in order to meet the company deadlines for future apartment homes rental.
- Performs maintenance tasks personally and delegates to other maintenance personnel.
- Scheduled maintenance personnel in conjunction with manager so that maintenance is available for emergency purposes.
- Oversees and occasionally inspects work performed by maintenance personnel which includes pool, carpentry and appliances repairs.
- Process purchase orders using Yardi system to order materials that are needed on a daily basis.
- Work closely with vendors to ensure the condition of the physical property throughout the community is well maintain and service.
- Conducts regularly scheduled safety meetings with entire staff in order to maintain effective communication to personnel to ensure all service requests are completed.
- Maintain accurate records of all preventative maintenance, service requests and make-ready status.
Lead Maintenance/ Make Ready Technician
Landmark- T For Him Housing
San Antonio
01.2010 - 01.2017
- Perform AC compressor installations for residents as well as process repairs for electrical, plumbing, carpentry and appliances requests.
- Process purchase orders using One Site (Entarta) system to order materials that are needed on a daily basis.
- Responsible for maintaining the physical integrity of the community which includes cleaning and providing well maintained living environment for residents, visitors, and staff.
- Responsible for identifying and correcting any issues that involve the property as well as implementing procedures that will prevent any issues in the future.
- Ensure the residents requests are completed in a timely manner as well as providing great customer service to internal and external customers.
- Responsible for cleaning apartment homes after resident moved out and ensuring that each apartment home is up to date according to company standards.
- Perform service requests that includes electrical, plumbing, sheetrock and painting repairs base on the resident’s request and/or as needed.
- Provide great customer service to vendors, residents and future resident’s base on requests or as needed basis.
- Process purchase orders base on service requests that are received.
Education
EPA Certification Universal -
Austin Community College
Austin, TXSkills
- Management skills
- HVAC Installations/Repairs
- EPA Universal Certified
- Yardi Purchase Order System
- Microsoft Office
- Records Management
- Scheduling
- One Site Purchase Order System
- Entrata System
- Problem Solving
- Customer Relations
- Strong communication skills
- Safety protocols
- Troubleshooting
Timeline
Service Supervisor
Kairoi residential
04.2023 - Current
Maintenance Supervisor
Redwood Residential
01.2022 - 04.2023
Maintenance Supervisor
Camden Gaines Ranch/ Camden Trust
01.2019 - 01.2022
Resident Service Supervisor
Sherman Residential /Axis at the Rim
01.2017 - 01.2019
Lead Maintenance/ Make Ready Technician
Landmark- T For Him Housing
01.2010 - 01.2017
EPA Certification Universal -
Austin Community College