Summary
Overview
Work History
Education
Skills
Timeline
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LaShawn Tucker

Atlanta

Summary

Dedicated and professional Customer Service Representative with strong communication and problem-solving skills. Exceptional at handling customer inquiries and providing effective solutions in fast-paced environments. Proven ability to work collaboratively in team settings, utilizing adaptability and attention to detail to consistently enhance customer satisfaction. Seeking a role to utilize expertise in delivering exceptional service and contributing to organizational success.

Overview

35
35
years of professional experience

Work History

Virtual Call Center Representative

Liveops
01.2024 - Current
  • Informed clients of policies and procedures...inbound calls, email and live chat.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Utilized CRM tools to monitor client communications.
  • Salesforce

Sales/customer service rep

Coldwell Banker
04.1993 - Current
  • Facilitated client interactions and provided exceptional customer service
  • Assisted in the coordination and execution of property showings, open houses, and client meetings
  • Managed and updated client databases, maintaining accurate records of client interactions, property listings, and sales activities
  • Collaborated with real estate agents and brokers to develop and implement effective sales strategies, resulting in a significant increase in closed deals
  • Conducted market research and analysis to identify potential leads and opportunities
  • Resolved client inquiries and concerns promptly, maintaining a high level of professionalism and fostering long-term client relationships

Customer service rep

01.1990 - Current
  • Addressed customer inquiries and resolved complaints, ensuring timely and satisfactory resolutions
  • Managed and processed orders, returns, and exchanges while maintaining accurate customer records
  • Collaborated with team members to enhance service delivery and implement best practices
  • Applied problem-solving skills to resolve issues, contributing to improved customer retention
  • Assisted in training new representatives, ensuring consistent service quality through shared best practices
  • Monitored customer feedback and provided insights for process improvements and service enhancements
  • Maintained comprehensive knowledge of products and services to provide accurate assistance

CDL-A Truck Driver

Jbhunt
10.2018 - 12.2024
  • Safely operated commercial vehicles
  • Managed route planning and navigation
  • Collaborated with dispatchers and logistics personnel as a strong team player
  • Demonstrated strong customer service skills by effectively communicating with clients

Education

Diploma -

Metter High School

Skills

  • Customer Service
  • Sales
  • Real Estate
  • Customer Relationship Management
  • Sales Strategy
  • Customer Data Management
  • Claims Adjuster
  • Market Research
  • Coordination Skills
  • Professional Attitude
  • Communication Skills
  • Commercial Driver's License (CDL)
  • Commercial Vehicles
  • Logistics Operations
  • Team Working
  • Problem Solving
  • Customer Retention
  • Service Delivery
  • Service Quality
  • Business Process Improvement
  • Customer Satisfaction
  • Ability to Multitask
  • Adaptability
  • Attention to Detail

Timeline

Virtual Call Center Representative

Liveops
01.2024 - Current

CDL-A Truck Driver

Jbhunt
10.2018 - 12.2024

Sales/customer service rep

Coldwell Banker
04.1993 - Current

Customer service rep

01.1990 - Current

Diploma -

Metter High School

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LaShawn Tucker