Lashawn Waters
Austin
Summary
Dynamic Crew Leader with a focus on enhancing team productivity and fostering a positive work environment. Proven track record in crew management and training coordination, ensuring adherence to safety protocols and organizational standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Crew Leader
The Others Ones Foundation
Austin, TX
08.2023 - Current
- Led daily operations, ensuring team adherence to safety protocols and organizational standards.
- Trained new crew members on workflow processes and effective service delivery.
- Enhanced team productivity by implementing streamlined communication methods among staff.
- Coordinated scheduling and task assignments to optimize resource allocation and efficiency.
- Fostered a positive team environment through regular feedback sessions and recognition initiatives.
- Trained employees in time management and proper ways to complete job duties.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
Support Employment Specialist
The Others One Foundation
Austin, TX
03.2022 - 08.2023
- Led crew in executing park and watershed cleaning initiatives.
- Assisted clients in addressing inquiries and resolving concerns.
- Facilitated client transportation to scheduled appointments.
- Recorded detailed notes on client meetings to support relationship management.
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
Delivery Driver
JC Delivery
Kyle, TX
02.2020 - 05.2020
- Executed truck loading procedures to optimize transportation efficiency.
- Installed and configured copier machines to ensure optimal functionality.
- Executed retrieval and transportation of copier machines to designated locations.
- Facilitated signature collection to ensure document compliance.
Front Desk Receptionist
Integral Care
Austin, TX
02.2019 - 04.2020
- Facilitated client transportation to scheduled appointments.
- Managed incoming calls to ensure effective communication and customer support.
- Facilitated group meetings to foster collaboration and idea exchange.
- Prepared meals to enhance dining experience and support kitchen efficiency.
- Directed front desk activities to maintain efficient guest service and satisfaction.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
Education
No Degree - Business
Brookhaven College
Dallas, TXHigh School Diploma -
Leesville High School
Leesville, LA05.2011
Skills
- Crew oversight
- Safety guidelines
- Multitasking and organization
- Crew management
- Community collaboration
- Training coordination
- Soft skills training
- Motivational strategies
- Customer service
- Attention to detail
- Time management
- Listening skills
- Job development
- Employer outreach
Certification
- Personal Training Certification - 2023
- Life Coach Certification - 2024
- CPR Certification - 2025
- First Aid Certification - 2025
Languages
English
Full Professional
Timeline
Crew Leader
The Others Ones Foundation
08.2023 - Current
Support Employment Specialist
The Others One Foundation
03.2022 - 08.2023
Delivery Driver
JC Delivery
02.2020 - 05.2020
Front Desk Receptionist
Integral Care
02.2019 - 04.2020
No Degree - Business
Brookhaven College
High School Diploma -
Leesville High School