LaShawn Williams
7 San Tomas Ct Pittsburg,CA
Summary
Motivated organized Administrative Associate experienced in assisting with daily office needs and managing general administrative activities. . Successful in coordinating and executing special events. years of experience offering office support in Bio tech industry.
Energetic individual possessing strong work ethic, professional demeanor Exceptional customer service and decision-making skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
31
31
years of professional experience
Work History
Administrative Assistant III
Bio- Rad Laboratories
Hercules, CA
02.2007 - Current
- Switchboard operator/answer multi-lines receive incoming calls, internal and external, send emergency notifications to appropriate office, pages personnel on request
- Dispatch to ERT team in emergencies
- Assist with data entry of Material Safety Data Sheets (MSDS)
- Ensures the proper procedures are taken for employee to check out the laboratory notebooks
- Vendor Management Process work orders
- Greet all guest/visitors and notification of BR contacts daily
- Process invoices for temp agencies to ensure proper payment
- Provided administrative assistance, creating spreadsheets for each temporary employee to keep track of personal invoices
- Responsible for tracking/processing/releasing checks and submitting payroll checks to vendors and internal employee’s interoffice mail
- Prioritized and managed projects simultaneously and follow through on issues in a timely manner
- Answered questions regarding job openings, application procedures and assisted with other questions and problems
- Performed general clerical duties to include but not limited to: Signing for and distribute UPS/Fed Ex packages, photocopying, ordering supplies, faxing, and mailings
- Process orders for scientific literature and Iron Mountain Document Management Control and record the distribution of key cards and building access to vendors assigned to facility
- Management of receptionist area, including greeting visitors and responding to telephone and in-person request for information
- Serves as a central point of contact for all outside vendors
- Collaborates with other administrative assistants and staff and provides backup support when needed
- Retain Quality Records Train and mentor new Administrative Assistants
- Coordinate and submit facility request for building alterations, repairs, maintenance, cleaning, services
- Generate purchase requisitions through SAP for products and services
- Handles and resolves vendors and staff concerns in a timely manner
- Ensures that work areas are maintained for cleanliness, safety
- Learning the polices and applying procedures pertaining to the work
- Working independently and exercising sound judgment in a variety of situations Maintains logs of work activities Requests supplies; monitors and learns to apply changes in operating procedures.
Call Center/Customer Service Representative
American Building Maintenance
Oakland, CA
08.2005 - 10.2006
- Prepared open and closed work orders
- Process outgoing mail and ordered office supplies
- Call for approvals first if cost was over the limit before dispatching to vendor
- Identify the type of service being requested by listening and asking relevant questions
- Responded to high call volumes nationwide, from vendors inbound and outbound
- Prepare work orders for janitorial and maintenance to be dispatched out and ensure appropriate procedure was met
- Called the dispatcher’s center, to provide ETA on when tech will arrive at the site
- Serves as main customer contact for the call center: accurately collect, verify, input, and provide timely communication for work order requests and status (phone, online, email), Evaluate, assess, and assign service level to the next staff
- Coordinates with staff to ensure accuracy, timely dispatch and closure on work orders generated for all project, tech activities
- Provide timely information regarding performance of work by in-house staff
- Create, proofread, edit, update, and ensure timely distribution of various documents, correspondence
- Ensure above materials are in proper business formats, accurate, grammatically correct, and handled as required
- Make low- value purchases for office supplies and related items
- Follow up and resolve any problems related to work order
- Acts as cross functional back-up for other Work Order as assigned
- Provides administrative support to Work Order Center supervisor and management staff as required or requested
- Escalate issues if customers have emergency
- Input on w/o into the Citrix system for cancellation and referencing the acct with a w/o ID # for customers calling out sick and maintenance issues and following up with the appreciate supervisor
- Emergency 24 Dispatcher for: Corporate, Engineering, Facility Services, Maintenance, HVAC, Janitorial, Lighting, Mechanical, Parking & Security
- Liaison to AT&T & Comerica.
Exceptions Processing Department, Sr Clerical Specialist
BANK OF AMERICA
San Francisco, CA
11.1992 - 02.2004
- Handled inbound and outbound telephones call from internal and external customers requesting status on decisions on accounts
- Communicated customer needs and request for final recommendation
- Supported the phone unit responding to units and customers who had their checks returned
- Cross trained in different areas
- Worked with various vendors on process of checks and made stop payments
- Investigated fraud transaction.
Education
Diploma -
El Cerrito High
01.1989
Bank of America
Health IT Specialist Google Online Course (Coursera)
Health IT Specialist Google Online Course (Coursera)
Skills
- Strategic thinker with a passion for excellence and strong desire to affect change and drive results
- Experienced working in fast-paced environments demanding strong organizational and interpersonal skills
- Ability to motivate others and interact with colleagues, clients across all levels of management
- Detail-oriented and resourceful in completing projects; able to multi-task effectively
- Strong Communication skills
- Proficient in communicating with individuals from various ethnic, social economic and educational backgrounds
- MS Office (Word, PowerPoint, Outlook,), Lotus Notes
Timeline
Administrative Assistant III
Bio- Rad Laboratories
02.2007 - Current
Call Center/Customer Service Representative
American Building Maintenance
08.2005 - 10.2006
Exceptions Processing Department, Sr Clerical Specialist
BANK OF AMERICA
11.1992 - 02.2004
Diploma -
El Cerrito High
Bank of America
Health IT Specialist Google Online Course (Coursera)
Health IT Specialist Google Online Course (Coursera)