Lashawna Gordon
Summary
Highly skilled and enthusiastic professional with more than 6 years of experience managing operations in patient-centric medical offices. Successfully oversee patient services and develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Health Service Manager/Phlebotomist
One Medical
05.2022 - Current
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
- Cultivated relationships with new healthcare clients, leading to a 20% expansion of the client base
- Implemented customer feedback mechanisms leading to product improvements and increased customer loyalty.
- Assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
Sr Administrative Assistant
King County Hospital
11.2019 - 12.2021
- Assisted in the recruitment process of new medical staff members by conducting interviews and evaluating candidates'' qualifications based on job requirements.
- Increased clinic efficiency by training and mentoring new medical assistants on proper procedures and protocols.
- Upheld high quality assurance standards by consistently monitoring clinical practices/procedures adherence levels among all medical assistants under managerial supervision purview.
- · Received high-performance evaluations for adeptly handling calls and delivering quality services to patients in a fast-paced, high-volume medical office environment.
- Improved communication between clinical staff, facilitating seamless coordination of care for patients.
- Established strong relationships among interdisciplinary team members/providers across various healthcare settings ensuring optimal continuity-of-care delivery experiences for patients served within scope of practice role limitations.
Residential Advocacy Specialist
Project Renewal
06.2019 - 10.2019
- Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
- Established and nurtured relationship with resident continuously providing product and brand education to drive and enhance awareness and treatment coverage.
- Work closely with Case Management team and Clinical Director to manage resident entitlement issues.
- Maintained an up-to-date resource manual on changes in eligibility and documentation requirements for the various entitlement programs.
- Collaborated consistently with co- workers team members and management to ensure alignment and achieved goals.
- Assisted with the coordination of transportation services for residents attending off-site appointments or activities, ensuring timely pickup and drop-off arrangements.
- Collaborated with interdisciplinary team members to develop individualized care plans that addressed each resident''s unique needs and preferences.
Education
Bachelor of Science -
South College
Knoxville, TN10.2024
Skills
- Medical Billing
- Team Leadership
- Time Management
- Administrative expertise
- Medical Record Management
- Time Management
- Staff Training and Development
- Laboratory experience
- Patient care
- Strong Organizational skills
- Customer Service
- Problem Solving
- Team Onboarding
- Vendor relationships
- EMR Systems
Certification
- PT - Phlebotomy Technician
Timeline
Health Service Manager/Phlebotomist
One Medical
05.2022 - Current
Sr Administrative Assistant
King County Hospital
11.2019 - 12.2021
Residential Advocacy Specialist
Project Renewal
06.2019 - 10.2019
Bachelor of Science -
South College