La Shawna McKinley
Apache Junction,AZ
Overview
11
11
years of professional experience
Work History
Sole Central Reservations Consultant
Aramark
01.2022 - Current
- Contributed to the company''s growth by consistently meeting and exceeding sales targets through exceptional service delivery to clients.
- Efficiently managed multiple tasks such as processing bookings, cancellations, and modifications while maintaining attention to detail.
- Enhanced booking efficiency by streamlining reservation processes and implementing a centralized system.
- Implemented a feedback system that allowed clients to easily share their experiences for continuous improvement efforts.
- Managed high call volume, maintaining professionalism and accuracy in bookings for a variety of clients.
- Improved client retention through exceptional customer service and proactive resolution of issues.
- Conquered challenging busy seasons by successfully managing resources to fulfill all incoming requests without compromising quality or satisfaction levels.
- Maximized revenue by upselling additional services such as tours, transfers, and insurance policies.
- Maintained accurate records, ensuring all reservations were processed according to company guidelines and client specifications.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Warehouse Associate
TERRA Staffing Group
02.2021 - 01.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted in reducing product damage by properly handling and storing materials.
Non-Medical Caregiver
Visiting Angles Elderly Care
03.2017 - 01.2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Preschool Teacher
All Together Now Preschool
03.2013 - 05.2016
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Established positive communication with parents in daily conversation and formal conferences.
- Applied play-based strategies to provide diverse approaches to learning.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
- Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Addressed behavioral and learning issues with parents and daycare management.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Assisted and supervised 16 children through entire school day.
Education
Bachelor of Science - Behavioral Aspects of Health
Grand Canyon University
Phoenix, AZ01.2027
High School Diploma -
Absegami High School
Galloway, NJ06.2009
Skills
- Reservation software knowledge
- Customer service expertise
- Strong negotiation
- Sales proficiency
- Industry Awareness
- Customer Service
- Problem-Solving
- Critical Thinking
- Team Collaboration
- Creative Thinking
- Active Listening
- Decision-Making
- Detail Oriented
- Phone and Email Etiquette
- Phone Etiquette
- Microsoft Office
- Data Entry
- Telephone reception
- Itinerary Planning
- Documentation
- Reservation software
- Issue Resolution
- Travel bookings
- Reservation Confirmation
- Upselling and Cross Selling
- Special Needs Assistance
- Computer Reservation Software
Timeline
Sole Central Reservations Consultant
Aramark
01.2022 - Current
Warehouse Associate
TERRA Staffing Group
02.2021 - 01.2022
Non-Medical Caregiver
Visiting Angles Elderly Care
03.2017 - 01.2020
Preschool Teacher
All Together Now Preschool
03.2013 - 05.2016
Bachelor of Science - Behavioral Aspects of Health
Grand Canyon University
High School Diploma -
Absegami High School
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