La Shawna Marie Haines
Team Lead
New Braunfels,TX
Summary
Committed Team Leader eager to apply a deep comprehension of time management and leadership. Skilled in scheduling and assigning tasks to team members according to their knowledge and strengths. Therefore, impacting overall morale, productivity and on-time completion. Exceptional decision-making skills and successful at leading by example. Enforcing company policies, maintaining company standards and practices. Offering 11 years of related experience to a new long-term position with room for advancement.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
Work History
Team Lead Merchandiser
Apollo Retail Specialists
Tampa, FL
02.2013 - 03.2022
- Used advanced features of Microsoft office to complete employee time-sheets and progress information on daily and weekly reports for management review.
- Conducted nightly team member meetings. Updated team members on best practices, evaluated individual performance and coached for improvement.
- Strong facilitator adept at working cross-departmentally with co-management and top level leadership.
- Supervised team of up to 20 merchandising employees and monitored adherence to company standards.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Department Coordinator / Full-Time Jewelry
T.J. Maxx
Edinburg, TX
9 2007 - 6 2013
- Resolved escalated customer issues in timely manner, which boosted retention rates by .0 9%.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Protected company assets with strategic risk management approaches.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Night Auditor
Courtyard by Marriott - Meridian
Meridian, ID
12 2006 - 12 2007
- Collaborated with cross functional team members to handle guest requirements from check-in through check-out.
- Managed over 50 guest reservations via phone and email, recording guest information and verifying detail.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Kept accounts in balance and ran daily reports to verify totals.
Clerk II /Mental Health Counselor
Kern County Mental Health - Cal-Works
Bakersfield, CA
1 2000 - 10 2001
- Managed caseload of 10-12 clients with substance dependence and co-occurring Axis I and Axis II disorders. Also, utilized cognitive behavioral therapy to support clients in meeting therapeutic goals.
- Delivered client assessments for those struggling with addiction or relationship issues and implemented strategies based on client needs.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion. Also, documented psychiatric services and responses to treatment in patient case files.
- Complied with federal, state and local standards relating to child protection, client confidentiality, risk assessment and reporting and documentation.
- Provided clients with recommendations to community resources.
Education
Associate of Arts - Liberal Arts and General Studies
Cerro Coso Community College
Ridgecrest, CA 08.1993 - 06.1995
Associate of Arts and Sciences - Social and Behavioral Science
Cerro Coso Community College
Ridgecrest, CA 08.1995 - 05.1996
Skills
Retail Merchandising Specialist
Certification
Leading Others Effectively Certification - LinkedIn Learning Path
Develop
Top Skills Learned
- Conflict Management, Conflict Resolution
- Teamwork, Leadership
- Resolution, Critical Thinking
- Project Management
- Emotional Intelligence
- Resiliency
- Leading Meetings
- Time Management
NASBA CPEs Earned 45.6
PMI PDUs Earned 55
SHRM PDCs Earned 1
HRCI RCs Earned 1
Timeline
Become A Project Coordinator -LinkedIn Learning Path
05-2021
Master In-Demand Professional Soft Skills - LinkedIn Learning Path
03-2021
Leading Others Effectively Certification - LinkedIn Learning Path
11-2020
Develop Conflict Management and Resolution Skills Certification - LinkedIn Learning Path
11-2020
Team Lead Merchandiser
Apollo Retail Specialists
02.2013 - 03.2022
Associate of Arts and Sciences - Social and Behavioral Science
Cerro Coso Community College
08.1995 - 05.1996
Associate of Arts - Liberal Arts and General Studies
Cerro Coso Community College
08.1993 - 06.1995
Department Coordinator / Full-Time Jewelry
T.J. Maxx
9 2007 - 6 2013
Night Auditor
Courtyard by Marriott - Meridian
12 2006 - 12 2007
Clerk II /Mental Health Counselor
Kern County Mental Health - Cal-Works
1 2000 - 10 2001
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