La Shawna Marie Haines
Team Lead
New Braunfels,TX
Summary
Committed Team Leader eager to apply a deep comprehension of time management and leadership. Skilled in scheduling and assigning tasks to team members according to their knowledge and strengths. Therefore, impacting overall morale, productivity and on-time completion. Exceptional decision-making skills and successful at leading by example. Enforcing company policies, maintaining company standards and practices. Offering 11 years of related experience to a new long-term position with room for advancement.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
Work History
Team Lead Merchandiser
Apollo Retail Specialists
Tampa, FL
02.2013 - 03.2022
- Used advanced features of Microsoft office to complete employee time-sheets and progress information on daily and weekly reports for management review.
- Conducted nightly team member meetings. Updated team members on best practices, evaluated individual performance and coached for improvement.
- Strong facilitator adept at working cross-departmentally with co-management and top level leadership.
- Supervised team of up to 20 merchandising employees and monitored adherence to company standards.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Department Coordinator / Full-Time Jewelry
T.J. Maxx
Edinburg, TX
9 2007 - 6 2013
- Resolved escalated customer issues in timely manner, which boosted retention rates by .0 9%.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Protected company assets with strategic risk management approaches.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Night Auditor
Courtyard by Marriott - Meridian
Meridian, ID
12 2006 - 12 2007
- Collaborated with cross functional team members to handle guest requirements from check-in through check-out.
- Managed over 50 guest reservations via phone and email, recording guest information and verifying detail.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Kept accounts in balance and ran daily reports to verify totals.
Clerk II /Mental Health Counselor
Kern County Mental Health - Cal-Works
Bakersfield, CA
1 2000 - 10 2001
- Managed caseload of 10-12 clients with substance dependence and co-occurring Axis I and Axis II disorders. Also, utilized cognitive behavioral therapy to support clients in meeting therapeutic goals.
- Delivered client assessments for those struggling with addiction or relationship issues and implemented strategies based on client needs.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion. Also, documented psychiatric services and responses to treatment in patient case files.
- Complied with federal, state and local standards relating to child protection, client confidentiality, risk assessment and reporting and documentation.
- Provided clients with recommendations to community resources.
Education
Associate of Arts - Liberal Arts and General Studies
Cerro Coso Community College
Ridgecrest, CA 08.1993 - 06.1995
Associate of Arts and Sciences - Social and Behavioral Science
Cerro Coso Community College
Ridgecrest, CA 08.1995 - 05.1996
Skills
Retail Merchandising Specialist
Leading & Working in Teams
Cultural Awareness
Organization and Time management
Conflict Management & Resolution
Compassionate Directness
Leading With Vision
Corporate visual standards
Policies and procedures
Strategic planning
Verbal and written communication
Team Building
Blueprints and schematics
Performance Evaluations
Team Bonding
Certification
Leading Others Effectively Certification - LinkedIn Learning Path
Develop
Top Skills Learned
- Conflict Management, Conflict Resolution
- Teamwork, Leadership
- Resolution, Critical Thinking
- Project Management
- Emotional Intelligence
- Resiliency
- Leading Meetings
- Time Management
NASBA CPEs Earned 45.6
PMI PDUs Earned 55
SHRM PDCs Earned 1
HRCI RCs Earned 1
Timeline
Become A Project Coordinator -LinkedIn Learning Path
05-2021
Master In-Demand Professional Soft Skills - LinkedIn Learning Path
03-2021
Leading Others Effectively Certification - LinkedIn Learning Path
11-2020
Develop Conflict Management and Resolution Skills Certification - LinkedIn Learning Path
11-2020
Team Lead Merchandiser
Apollo Retail Specialists
02.2013 - 03.2022
Associate of Arts and Sciences - Social and Behavioral Science
Cerro Coso Community College
08.1995 - 05.1996
Associate of Arts - Liberal Arts and General Studies
Cerro Coso Community College
08.1993 - 06.1995
Department Coordinator / Full-Time Jewelry
T.J. Maxx
9 2007 - 6 2013
Night Auditor
Courtyard by Marriott - Meridian
12 2006 - 12 2007
Clerk II /Mental Health Counselor
Kern County Mental Health - Cal-Works
1 2000 - 10 2001