Lashawna R Smalls
Greenville,SC
Summary
Skilled manufacturing and production team member with technical skills and attention to detail. Understands safety and consistently exceeds performance requirements. Dedicated to quality processes and final product results. Hardworking professional experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations. Experienced customer service professional with several years of experience and readiness to take on any team need or customer challenge. Positive and upbeat communicator with highly organized nature and solid history of improving customer satisfaction and recapturing lost customers. Trained in regulations and best practices. .
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sterile Manufacturing Tech
Glenmark Pharmaceuticals
Monroe, NC
08.2024 - Current
- Documented inspection results in a timely manner according to company guidelines.
- Communicated effectively with management regarding any discrepancies found during the inspection process.
- Inspected products for defects, quality, and accuracy of product specifications.
- Maintained a clean work area at all times by adhering to 5S principles.
- Performed visual inspections of components in accordance with customer requirements.
Production Technician
Chase Staffing Services
Greenville, SC
08.2023 - 07.2024
- Collaborated with other departments to ensure timely completion of projects.
- Ensured that all materials used met required standards before use in production operations.
- Verified accuracy of finished goods prior to shipment from the facility.
- Maintained a clean and safe work environment by adhering to all safety regulations.
Supervising Manager
Wingate by Wyndham Hotel
North Charleston, SC
01.2020 - 06.2023
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Trained new employees on company policies and procedures.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Collaborated with other departments to coordinate workflow processes between teams.
Customer Support Specialist
Henry Schein
Greenville , SC
02.2018 - 12.2019
- Recorded all customer interactions into the database system accurately and completely.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Participated in team meetings to discuss strategies for improving customer experience.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
Education
GED -
United Ministries
Greenville, SC02-2015
Skills
- Visual inspection
- Safety regulations
- Customer service
- Effective communication
- Time management
- Team collaboration
Certification
- Visual Inspection Qualified
- Aseptic Processing
Custom
- Occasional catering/ Decorating for events
Timeline
Sterile Manufacturing Tech
Glenmark Pharmaceuticals
08.2024 - Current
Production Technician
Chase Staffing Services
08.2023 - 07.2024
Supervising Manager
Wingate by Wyndham Hotel
01.2020 - 06.2023
Customer Support Specialist
Henry Schein
02.2018 - 12.2019
GED -
United Ministries