Personable Office Manager - Senior Associate. Strong leader and problem solver with noted experience in administrative, change and operations management. Successful in meeting goals through effective team coordination and proactive customer service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Methodical and detail-oriented team player with expertise in team and office leadership. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
Years of professional experience.
Work History
Office Manager, Sr. Associate
EYP
07.2014 - Current
Manage, oversee, and maintain the daily operations of an office of 125 employees
Serve on the Sr. Leadership team to implement and create change management, daily operations and procedures that will impact employees and enhance the office culture efficiently and effectively in the workplace
Discipline lead and supervisor of project coordinators and administrative support staff; effectively host and lead weekly meetings with project coordinators and administrative support staff
Serve as the Small Business Administrator for government projects to include submitting quarterly and bi-annual reporting
Organize, establish and support office operations and procedures for administrative and support staff while establishing priorities, identifying solutions, developing short- and long-term project milestones and timelines, and ensuring deadlines are met
Serve as human resources DC local office point of contact to retain and onboard new hire staff by recruiting, selecting, orienting, and training new hires weekly
Achieve financial objectives by preparing and tracking reports, reviewing, and establishing and monitoring the office budget to include lease negotiations, supply expenditures and equipment requisitions
Coordinate and plan phases of office renovations, office moves and arrange and obtain swing space for employee relocation during renovation
Serve as the organization’s liaison for vendor negotiations, and procurement to include office furniture, equipment and building property management first point of contact
Distribute building security keys, phones, onboarding agendas, corporate credit cards and monthly parking passes to staff
Process and approve all vendor invoices, expense reports, funding, and approve invoices, and travel expenses, and set up purchase agreements
Serve as sponsor and chair for social committee to include monitoring budget, planning, and organizing large events for onsite and offsite monthly meetings, parties, conferences and social events
Office Manager, Accountant
Kelly, Anderson & Associates, Inc
01.2008 - 01.2014
Supervised administrative staff, designed, and implemented policies and procedures, and mentored new hires, and conducted performance appraisals and reviews
Supervised and scheduled office renovations, employee office moves, budgets and approved expenses
Created administrative manual, and implemented support staff’s policies and procedures
Implemented internal control systems for all departments to ensure the safeguarding of the company assets
Provided contract administration and management, submitted financial reports weekly and monthly consisting of period of performance, budget, and project activity to clients
Maintained and achieved financial objectives by monitoring office budgets, maintained vendor relations and negotiated prices, managed facility maintenance, and equipment repairs and maintenance
Served as a member of the IT committee to ensure best practices, cost savings and resolved staff IT related issues
Assigned and issued security keys, access to the building, laptops, corporate credit cards
Ordered and approved procurement of all office equipment, furniture, supplies, and services
Planned all catered events for onsite and offsite office meetings, events, and parties
Processed accounts receivables and payables for government contracts and provided support to CFO
Reconciled and processed reimbursable travel expense reports and credit card charges
Point of contact for consultants regarding access and training of timesheet portal, expense reporting, activity reports and setting up projects for billing
Provided employee benefit packages, human resource documents, offer letters and served as point of contact to brokers of benefit plans
Tracked and reconciled employees' paid time off and prepared Excel quarterly leave statements
Scheduled meetings, maintained CEO's calendar and attended meetings in CEO's absence
Scheduled and organized domestic and international travel for CEO and additional executives
Coordinated correspondence for client meetings, senior management meetings, and Board of Directors' meetings to include maintaining confidential information
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Created budgets and forecasts for management group to meet regular accounting deadlines.
Evaluated employee records and productivity and submitted evaluation reports.
Compared vendor prices and negotiated for optimal savings.
Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Office Manager/Executive Assistant
Morgan Stanley
06.2006 - 01.2008
Provided administrative and project support to Executive Directors
Coordinated very extensive and ever-changing travel arrangements for team which included travel, hotel, and ground transportation
Organized, tracked, and processed travel reimbursements and expenses
Provided support sending out confidential emails, correspondence, and executed agreements
Provided security access, cell phone distribution, and laptops
Organized events, conference calls and meetings
Maintained strong internal and external vendor and client relationships
Approved, ordered, and maintained all office supplies, subscriptions, and services
Coordinated repairs, maintained office equipment, and handled all IT issues and computer updates
Supervised and managed office build out and ordered new furniture and computers
Tracked, processed, and submitted all client and vendor invoices for payment
Prepared and tracked billing reports and travel expenses quarterly each fiscal year
Project Administrator
Crown Agents Consultancy
06.2005 - 06.2006
Assisted in development and distribution of project deliverables and pipeline tracking
Provided project support which included processing vendor invoices and expense
Recruited candidates for USAID funded projects
Created job descriptions and posted vacancies on internal and external sources
Formatted resumes, contacted perspective consultants, and researched networks
Provided logistical support to include scheduling meetings and travel
Communicated employment information to candidates which included job duties, responsibilities, compensation packages, benefits, and other pertinent information
Provided timekeeping training and collected timesheets from employees and consultants
Education
B.S. Communications - AA. Business Administration
University of Phoenix
Skills
Corrective Actions, Best Practices and Methodologies, Collaborative Environments, Training Junior Team Members, Team Leadership, Vendor & Client Interactions, Employee Performance Reviews
Office Supplies and Inventory, Team Supervision, Bookkeeping, Finance, Communications Strategies
Microsoft Office (Word, Excel, Outlook, PowerPoint), Google Suites, Newforma Project Analyzer, Deltek Vision, Quickbooks, Adobe, Photoshop, Illustrator
Affiliations
GSA Small Business Administrator, District of Columbia Notary Public, Board Member of FACES Non-Profit Young Adult Mentoring Program, Social Committee Chair & Sponsor, Event Planner & Designer