Lashawnda Belin
Wesley Chapel,FL
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
8
8
years of professional experience
Work History
Technical Support Representative
Harte Hanks
Tampa, FL
12.2020 - Current
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Monitored customer feedback to ensure high levels of satisfaction.
- Supported customers with online billing, access and account issues.
- Documented all activities related to technical support including processes, updates, changes made.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
Caregiver
Memory Lane Cottage
Tampa, FL
11.2018 - 12.2020
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Supported bathing, dressing and personal care needs.
- Laundered clothing and bedding to prevent infection.
- Helped clients get in and out of beds and wheelchairs.
- Monitored health and well-being of clients and reported significant health changes.
- Recorded client status progress and challenges in logbooks and reports.
Crew Member
Arby's
Tampa, FL
02.2016 - 11.2018
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Adhered to health department regulations regarding food handling procedures.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Upheld high standards of productivity and quality in operations.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
Education
GED -
Chamberlain Adult/Community Center
Tampa, FL12-2017
Skills
- User Support
- Customer Service
- Technical Support
- Product Troubleshooting
- Remote Support
- Documentation
- HIPAA Compliance
- Incident Reporting
- Patient Companionship
- Medical record-keeping
- First aid and safety
- Problem-Solving
- Client documentation
- Patient Care
- Elderly Care
- Medication Administration
- Compassionate communication
Timeline
Technical Support Representative
Harte Hanks
12.2020 - Current
Caregiver
Memory Lane Cottage
11.2018 - 12.2020
Crew Member
Arby's
02.2016 - 11.2018
GED -
Chamberlain Adult/Community Center