Summary
Overview
Work History
Education
Skills
Websites
Certification
Honors Awards
References
Timeline
Generic

LaShawnda Brown

Seattle,United States

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Warehouse Associate

Apex Facility Resources
03.2022 - 12.2023
  • Receiving and storage of IT assets and peripherals
  • Picking IT assets in preparation for configuration and deployment
  • Preparation of all new hire equipment.

Computer POS Installer and Support

National Business Systems
09.2021 - 02.2022
  • Configuring, Installing and Troubleshooting Point of Sales equipment.

Patient Testing Assistant

MyTeam Medical Staffing Services
07.2021 - 08.2021
  • Greet patients arriving to the Testing Center
  • Check-in patients
  • Instruct patients on how to perform nasal self-swabbing
  • Perform nasal swabs on patients if assistance is required
  • Send specimens to the lab for testing
  • Inform patients on the process of receiving their test results.

Assistant Property Manager

IPM - Investment Property Management
02.2021 - 06.2021
  • Market available properties by creating photo ads, video tours for properties
  • Show and lease properties to prospective tenants
  • Follow up on leads and prospects
  • Answer prospective resident's questions
  • Keep the grounds in a presentable manor.

Service Technician

Kelley Connect
03.2020 - 12.2020
  • Perform thorough set up/repairs on equipment with a focus on producing quality output, minimizing down-time for end-users and executing service at the lowest possible cost.

Help Desk Specialist II

Sea Mar Community Health Centers
07.2010 - 11.2018
  • Provide first-level contact and problem resolution for all users of WIC-required hardware, software and applications problems within the scope of existing Service Level Agreements whenever possible
  • Provide help via the ticketing system, telephone and remote assistance tools when appropriate
  • Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for handling support cases.

US Army
06.2000 - 10.2005
  • Received letters and parcels; sold postage and revenue stamps, postal cards, and stamped envelopes; placed mail in pigeon holes of mail rack or in bags; and examine mail for correct postage.

Education

Certificate - Help Desk Technician

Green River College
01.2010

Skills

  • Customer Support
  • Problem Solving
  • Critical Thinking
  • Training Abilities
  • Hardware Upgrades
  • Microsoft Office Suite
  • Complaint Resolution
  • Conflict Resolution
  • Computer Proficiency
  • Software Installation
  • Hardware Diagnostics
  • Remote Support

Certification

  • CompTIA A+

Honors Awards

Military Awards, 05/01/2004, Received the following Awards: Army Accommodation Medal, National Defense Service Medal, Global War on Terrorism Expeditionary Medal, Global War on Terrorism Service Medal, Armed Forces Reserve Medal and Mobilization, Army Service Ribbon, Army Reserve Components Overseas Training Ribbon.

References

References available upon request.

Timeline

Warehouse Associate

Apex Facility Resources
03.2022 - 12.2023

Computer POS Installer and Support

National Business Systems
09.2021 - 02.2022

Patient Testing Assistant

MyTeam Medical Staffing Services
07.2021 - 08.2021

Assistant Property Manager

IPM - Investment Property Management
02.2021 - 06.2021

Service Technician

Kelley Connect
03.2020 - 12.2020

Help Desk Specialist II

Sea Mar Community Health Centers
07.2010 - 11.2018

US Army
06.2000 - 10.2005

Certificate - Help Desk Technician

Green River College

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LaShawnda Brown