Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Lashawnda Carter

Wichita,KS
Lashawnda Carter

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

17
years of professional experience

Work History

Ques Carryout

Restaurant Owner and Manager
03.2023 - Current

Job overview

  • Oversaw all aspects of restaurant operations, including staff management, customer service, and financial performance
  • Established strong relationships with suppliers to negotiate favorable pricing terms and maintain adequate inventory levels
  • Analyzed financial reports on a regular basis to identify areas for improvement and implement corrective actions as needed
  • Monitored food quality standards closely through regular taste testing sessions with kitchen staff
  • Conducted regular staff meetings to communicate updates, address concerns, and foster teamwork among employees
  • Developed comprehensive training manuals for all positions within the restaurant ensuring consistent service standards were met
  • Mentored assistant managers in leadership skills development through ongoing coaching sessions

Independent Living Systems, llc

CNA - Certified Nursing Assistant
04.2009 - 04.2023

Job overview

  • Provided direct patient care, including assisting with activities of daily living such as bathing, dressing, and feeding
  • Monitored vital signs and reported any changes or abnormalities to the nursing staff
  • Assisted in transferring patients from beds to wheelchairs or other mobility devices
  • Maintained a clean and safe environment for patients by regularly sanitizing equipment and surfaces
  • Documented patient information accurately and promptly in electronic medical records system
  • Collaborated with healthcare team members to develop and implement individualized care plans for patients
  • Responded quickly to patient calls or alarms, providing immediate assistance when needed
  • Assisted nurses during medical procedures, ensuring all necessary supplies were readily available
  • Supported patients' emotional well-being by actively listening and offering comfort and companionship
  • Followed infection control protocols to prevent the spread of diseases within the healthcare facility
  • Managed inventory of medical supplies, notifying appropriate personnel when restocking was necessary
  • Provided support to families by answering questions, addressing concerns, and offering guidance as needed
  • Assisted in monitoring fluid intake/output levels of patients under supervision of nursing staff

MCI

Call Center Representative
10.2020 - 10.2021

Job overview

  • Sought ways to improve processes and services provided.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Delivered prompt service to prioritize customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Promptly responded to inquiries and requests from prospective customers.

Coleman

Industrial Maintenance Technician
04.2017 - 07.2018

Job overview

  • Performed routine maintenance and repairs on industrial machinery, ensuring optimal functionality and minimizing downtime
  • Utilized specialized tools and equipment to perform precision measurements, alignments, calibrations, and adjustments on machinery components
  • Collaborated with procurement department to source spare parts efficiently while adhering to budgetary constraints
  • Participated in training programs to enhance technical knowledge and stay updated with the latest advancements in industrial maintenance practices
  • Performed root cause analysis on recurring issues or breakdowns, identifying underlying causes and implementing corrective actions for long-term resolution
  • Conducted safety inspections on machinery identifying potential hazards and implementing corrective measures to prevent accidents or injuries

jonson controls

Shipping/Receiving Clerk
02.2013 - 07.2015

Job overview

  • Received and inspected incoming shipments, verifying accuracy of contents and resolving any discrepancies
  • Efficiently organized and labeled received items for proper storage or distribution to appropriate departments
  • Collaborated with suppliers to resolve shipping issues, ensuring timely delivery of goods
  • Operated forklifts and other equipment to load and unload shipments safely and efficiently
  • Assisted in the packaging of products for shipment, including labeling, sealing, and securing packages
  • Performed regular cycle counts to maintain inventory accuracy levels within specified tolerances
  • Coordinated with carriers to schedule pick-ups or deliveries based on production schedules or customer demands
  • Processed an average of XX inbound/outbound shipments per day while maintaining high accuracy levels
  • Collaborated cross-functionally with purchasing department to resolve supplier-related issues
  • Maintained a clean and organized work area at all times
  • Improved order fulfillment time by XX% through implementation of streamlined picking process
  • Collaborated with warehouse team to implement safety protocols, resulting in zero accidents or injuries
  • Performed regular maintenance checks on equipment to ensure proper functioning and prevent breakdowns

Education

South East High School
Wichita, KS

High school diploma
05.2003

University Overview

Skills

  • Lodging operations management
  • Retail transaction processing
  • Guest relations expertise
  • six years industrial controls
  • Workforce management
  • Dining establishment oversight
  • Effective team management
  • Employee scheduling
  • Dining operations
  • Safe food handling
  • Food service experience
  • Service excellence
  • Oversight capabilities
  • Food preparation experience
  • Monetary handling
  • Gastronomy field
  • Experience in industrial maintenance
  • Warehouse processing
  • Hospitality

Timeline

Restaurant Owner and Manager
Ques Carryout
03.2023 - Current
Call Center Representative
MCI
10.2020 - 10.2021
Industrial Maintenance Technician
Coleman
04.2017 - 07.2018
Shipping/Receiving Clerk
jonson controls
02.2013 - 07.2015
CNA - Certified Nursing Assistant
Independent Living Systems, llc
04.2009 - 04.2023
South East High School
High school diploma
Lashawnda Carter