Lashawnda Smith

• Collaborated with multidisciplinary healthcare teams to ensure coordinated care for patients undergoing genetic testing and evaluation.
• Improved patient understanding of genetic testing options by providing comprehensive counseling and educational materials.
• Served as a liaison between patients, laboratories, and insurance companies to facilitate timely processing of test results and claims submissions.

• Developed strong relationships with clients, resulting in repeat business and positive feedback.
• Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
• Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
• Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
• Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.

• Patient Financial Counselors offer financial advice and assistance to patients regarding medical bills. They are the liaison between patients and their insurance companies. To initiate and coordinate pre-certification and prior authorization for patients with their insurance carrier. Also to provide financial counseling to patients, and to work closely with the business office to ensure timely claim and account follow up. Other daily duties are make and answer telephone calls from patients and insurance companies regarding the pre-certification process, and discussing payment arrangements with patients for outstanding patient balances.

• Responsible for the resubmission of primary, secondary, and tertiary claims per respective regulations and policies.
• Communicate with third-party representatives as necessary to complete claims processing and /or resolve problem claims.
• Follow-up daily on post processing activity including but not limited to, rejected billings, adjustments, and rebilling, and denied claims for accounts that are greater than 30 days old.
• Maintain accounts receivable detail by use of on-line system documentation.
• Reports productivity results daily to the AR supervisor.
• Maintains standards per payer for percentage accounts >90 days.
• Works minimum standard number of accounts per payer per day.
• Meets or exceeds collection goals by payer each month.
• Works all assigned accounts at least once every 15 or 30 days, depending on balance.
• Participates in educational activities and attends monthly department staff meetings.
• Maintains confidentiality: adheres to all HIPAA guidelines/regulations.
• Other duties as assigned from time to time.

• Worked as a temp for two months, assisted with greeting customers
• Helping them find their way around the company assisted with setting up meetings for management
• Answered calls to assist with making appointments.

The mission is to enrich the lives of the people we serve with compassion, respect, excellence and integrity. We operate and manage senior living communities across the country, with the ability to serve more than 60,000 residents.

• Providing service for : Independent Living
• Assisted Living
• Memory Care
• Skilled Nursing
• Continuing Care for the retired communities
• At Home

Connecting with families and older adults as you introduce them to senior living and encourage them to visit one of the many communities. Being the first point of contact you often are the first person the customers speak to regarding potentially sensitive circumstances, so it’s important to build trust and act honestly.

• Responsible for ensuring system documentation, policies and operating procedures are accurate, current, and complete updates as well as making sure I maintain set-up for open enrollment, performance feedback and employee/manager user access
• I was always for responding to HRIS help desk tickets, trouble-shoots system related errors, updates system set-ups, provides HRIS technical support to internal and external staff.

• Responsible for inbound and outbound phone calls and emails consisting of P3 related facilities management requests, contractor notification, event center management and escalation to include updating current tickets and taking follow-up calls from the customers as well as the contractors.

• Working in a call center environment inbound and out bound calls as a partner for clients and their customers to resolve past due accounts
• Becoming a team lead within a year of role
• I provided weekly coaching and monthly huddles ensuring the team to remain highly motivated, goal oriented, and possess superior communication skills to achieve that best results for the customer and the company.

• Processed all transactions accurately and efficiently in accordance with established policies and procedures
• I played a fundamental role in achieving our customer satisfaction and revenue growth objectives
• I made dozens of transactions daily, and communicated with different types of clients and sold bank's products/services.

• Communicated with customers in regards to the availability of merchandise, shipping information and payment methods
• Researched charges and adjustments on previous orders
• Coordinated daily with facilities, customer relations and store associates on specific orders as needed
• Handled escalated calls on a regular basis making sure to provide resolution for each customer.

• Communicated directly with customers by phone and face to face
• Learned about products and services and kept up to date with changes
• Assisted customers to ensure a positive experience and handled and solved customers.

• Started as an intern got hired on as a hr assistant
• My responsibilities included clerical work, filling processing paperwork daily
• Set up screenings for potential candidates, often sat in on interviews
• Sometimes I was able to assist with the front desk as the receptionist for long hours throughout the day If the facility got busy.