Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LaShawnda Thomas

Saint Petersburg,FL

Summary

Experienced in managing affordable housing properties with a strong focus on compliance, tenant relations, and operational efficiency. Skilled in overseeing daily property operations, ensuring adherence to HUD, LIHTC, and other affordable housing program regulations. Proven ability to manage leasing, rent collection, annual recertification's, and inspections while fostering positive resident experiences. Adept at maintaining detailed compliance records, coordinating maintenance, and working collaboratively with housing authorities and service providers to support community stability and retention. Willing to relocate: Anywhere

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant Property Manager

Carteret Management
06.2025 - Current
  • Assisted in coordinating tenant communications and addressing inquiries to enhance resident satisfaction.
  • Managed property maintenance requests, ensuring timely resolution and adherence to quality standards.
  • Supported lease administration processes, including preparation and execution of leases for new tenants.
  • Implemented efficient office procedures, improving workflow and reducing administrative delays.
  • Monitored rent collection processes, maintaining accurate records and ensuring compliance with policies.
  • Conducted property inspections, identifying maintenance needs and facilitating timely repairs to uphold standards.
  • Developed tenant engagement initiatives, fostering community relationships and enhancing overall tenant experience.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.

Property Manager

TRG Management Company
01.2025 - Current
  • 1. Compliance and Regulatory Oversight
  • Ensure adherence to HUD, LIHTC, Section 8, or other affordable housing program requirements.
  • Conduct annual and interim income certifications and recertifications.
  • Maintain compliance records and prepare for audits by government agencies.
  • Monitor rent limits and income thresholds.
  • 2. Leasing and Occupancy Management
  • Screen applicants according to program-specific eligibility criteria.
  • Manage waitlists in accordance with Fair Housing and program rules.
  • Prepare lease agreements and ensure tenant understanding of program rules.
  • Conduct move-in, move-out, and unit inspections.
  • 3. Rent Collection and Financial Oversight
  • Collect rent, including calculating tenant rent portions and subsidies.
  • Work with housing authorities for subsidy payments (e.g., HAP vouchers).
  • Track budgets and control operating costs.
  • Assist with annual operating and capital budgets.
  • 4. Resident Relations and Services
  • Respond to tenant concerns and enforce community rules.
  • Coordinate resident services or connect tenants with supportive services.
  • Promote community engagement and retention.
  • 5. Maintenance and Safety
  • Ensure timely work orders and maintenance requests.
  • Schedule preventative maintenance and unit inspections.
  • Maintain building safety and cleanliness.
  • Address violations and health/safety hazards promptly.
  • 6. Reporting and Documentation
  • Maintain accurate resident files, income documentation, and program paperwork.
  • Submit required reports to funders or regulatory bodies.
  • Use property management software for tracking leases, compliance, and maintenance.

Assistant Community Manager

TRG Management Company
10.2024 - 05.2025
  • 1. Leasing and Occupancy Support
  • Assist with marketing, showing units, and processing applications
  • Screen applicants for eligibility based on affordable housing program requirements (e.g., LIHTC, Section 8, HUD)
  • Prepare lease documents and conduct move-in/move-out procedures
  • 2. Compliance and Documentation
  • Help complete initial certifications, annual recertifications, and interim income verifications
  • Maintain accurate resident files in compliance with regulatory requirements
  • Support preparation for audits and file reviews by housing agencies
  • 3. Resident Relations
  • Respond to resident inquiries and concerns professionally and promptly
  • Assist with enforcing community policies and lease terms
  • Support resident retention efforts and help coordinate community events or services
  • 4. Rent Collection and Financial Tasks
  • Collect rent and subsidy payments, issue receipts, and post payments
  • Follow up on delinquencies and assist with notices or repayment plans
  • Assist in preparing daily deposits and financial reporting
  • 5. Administrative and Operational Support
  • Maintain office organization, supplies, and communication systems
  • Support the Community Manager with vendor coordination and maintenance scheduling
  • Use property management software for data entry, reporting, and compliance tracking

Assistant Property Manager

Career Strategies, Inc.
06.2024 - 10.2024
  • Leasing and occupancy support for affordable housing LIHTC
  • Compliance and documentation
  • Resident relations
  • Rent collections
  • Administrative Support

General Manager

Tropical Smoothie Cafe
01.2023 - 02.2024
  • 1. Operations Management
  • Oversee daily operations to ensure efficient, smooth café performance
  • Monitor food safety, cleanliness, and compliance with health regulations
  • Maintain proper inventory levels and place orders as needed
  • 2. Team Leadership
  • Hire, train, schedule, and supervise team members
  • Provide coaching, feedback, and ongoing staff development
  • Foster a positive, high-energy work environment
  • 3. Customer Service
  • Ensure excellent guest experiences and resolve customer concerns promptly
  • Uphold brand standards in service, product quality, and store appearance
  • 4. Financial Accountability
  • Monitor labor costs, food costs, and other key performance indicators (KPIs)
  • Prepare daily/weekly reports and manage cash handling procedures
  • Work toward meeting or exceeding sales and profit goals
  • 5. Marketing and Community Engagement
  • Execute local marketing initiatives to drive traffic and sales
  • Build relationships with the community and represent the brand positively

Education

License - CAM Course

Bob Hogue School Of Real Estate
St. Petersburg, FL
07-2024

Skills

  • Section 8 (4 years)
  • Fair Housing regulations (4 years)
  • Microsoft Outlook (9 years)
  • LIHTC (4 years)
  • Property management (6 years)
  • Administrative support
  • Strong communication skills
  • Property tours and inspections
  • Telephone and email etiquette
  • Fair housing regulations
  • Tenant issue resolution
  • Tenant relations
  • Relationship building and rapport
  • Property management
  • Unit inspection
  • Leasing and sales

Certification

  • Driver's License February 2024 to February 2033
  • Real Estate License June 2024 to September 2026 License SL3612624

Timeline

Assistant Property Manager

Carteret Management
06.2025 - Current

Property Manager

TRG Management Company
01.2025 - Current

Assistant Community Manager

TRG Management Company
10.2024 - 05.2025

Assistant Property Manager

Career Strategies, Inc.
06.2024 - 10.2024

General Manager

Tropical Smoothie Cafe
01.2023 - 02.2024

License - CAM Course

Bob Hogue School Of Real Estate

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