LaShawnda Wilson
Sumter,SC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Office Manager/Administrative Assistant
One Carolina Transit
08.2018 - Current
- This position involves taking and making calls to and from Logisticare
- Filing paperwork
- Helping with hiring process of employees
- Contact for facility and company
- Responsible for sending and receiving faxes and mail help to maintain office within this business.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Correctional Officer/ Prison Control Room Operator
South Carolina Department Of Corrections
11.2019 - 09.2020
- Mainly supervise and oversee well being and duties of inmates of this prison.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Dispatcher/Supervisor
Sacred Heart Transportation
05.2018 - 08.2018
- In this position dispatched drivers, manage main office and also was HR representative
- In charge of processing all paperwork that had to go through Logisticare
- Maintain all records on computers such as trips per patient
- Gas receipts
- Logs for Logisticare
- Employees time sheets
- Also kept track of all employee related issues and packets.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of 10 fleet vehicles.
- Advised regarding delays and special circumstances.
- Closely monitored dispatch board to triage and prioritize over 50 daily calls.
- Maintained updated and detailed records of calls in physical and electronic database.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials
Mailroom Clerk
SourceHOV
04.2018 - 06.2018
- I separate and process refunds to be scanned and processed.
- Used automated mail processing equipment to sort and collate mail.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Maintained clean and organized mail room to promote safety and efficiency.
- Labeled, weighed and processed mail and packages for efficient distribution.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Maintained high level of confidentiality with mail items in line with regulations.
- Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
Customer Service Representative
SYKES - US Center
08.2017 - 03.2018
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
- Educated customers about available services, products and bank resources.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Answered bank phone lines and directed customers to appropriate department to address concerns.
- Consulted with customers on individual needs and offered solutions aligned with individual situations and preferences.
- Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
- Reviewed information in customer accounts and made recommendations for new products and services.
- Investigated disputes and handled suspected fraud with diligence and attention to detail.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
Education
High School Diploma -
Lee Central High School
Bishopville, SC06.2004
Skills
- Typing
- Data Entry
- Windows (4 years)
- Microsoft Powerpoint
- Customer Service
- Law Enforcement
- Receptionist
- Management Experience
- Medical Terminology
- Microsoft office (4 years)
- Time Management
- Dispatch (1 year)
- Office Management
- Computer Skills
- Security
- Front Desk
- Microsoft Excel
- HIPAA
- Medical Terminology(Central Carolina Technical College) (Less than 1 year)
- Leadership Experience
- Customer Care (Less than 1 year)
- Writing Skills
- Telephone Skills (2 years)
- Microsoft Outlook
- Clerical Experience
- Certifications and Licenses
- Driver's License
- Recordkeeping
- Process Optimization
- Microsoft Office
- Critical Thinking
- OSHA Compliance
- Project Planning
- Data Entry Documentation
- Documentation
- Reading Comprehension
- Employee Training
- Mail Management
- Team Bonding
- Schedule Management
- Calendar Management
- Advanced MS Office Suite Knowledge
- Records Management
- Staff Management
- Self Starter
- Sorting and Labeling
- Customer Relations
- Insurance Eligibility Verifications
- Proofreading
- Phone Call Answering
- Bookkeeping
- Office Equipment Maintenance
- Typing Proficiency
- Filing
Timeline
Correctional Officer/ Prison Control Room Operator
South Carolina Department Of Corrections
11.2019 - 09.2020
Office Manager/Administrative Assistant
One Carolina Transit
08.2018 - Current
Dispatcher/Supervisor
Sacred Heart Transportation
05.2018 - 08.2018
Mailroom Clerk
SourceHOV
04.2018 - 06.2018
Customer Service Representative
SYKES - US Center
08.2017 - 03.2018
High School Diploma -
Lee Central High School
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