Lashawndra Stafford
Summary
Hard working, fast learning individual that strives for greatness and thrives on positive customer service and satisfactory resolutions. Dedicated and focused on efficiently completing assignments. Able to lead and work solitarily or in a team setting. Able to multitask in a fast-paced and high energy environment. Able to deliver fast, accurate, high quality results with or without supervision and micromanaging.
Overview
16
16
years of professional experience
Work History
Senior Salesfloor Associate
Finish Line Holdings LLC
11.2021 - Current
- Greet customers with a cheerful tone and complete with lasting impressions prompting a warm welcoming atmosphere for all new and returning guest.
- Assist all customers with purchasing decisions in a high energy, yet comforting environment.
- Increase customer satisfaction by consistently providing strong product knowledge and assistance by displaying friendly service on the sales floor.
- Collaborated with team members to achieve monthly sales targets and maintain high levels of customer satisfaction.
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Resolved customer complaints professionally using deescalation tactics, leading to increased trust in the brand and improved long-term client relationships.
- Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
- Created personalized shopping experiences for clients through attentive service during one-on-one consultations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Quickly resolved guest issues or complaints, demonstrating excellent problem-solving skills and professionalism.
Business Care Representative (TEX) Senior Agent
Iqor Holdings US
12.2017 - 06.2023
- Inbound and outbound call care specialist for individuals and families and small and large enterprise business.
- Boosted team productivity by providing ongoing training and support to fellow representatives.
- Managed a high volume of daily tasks effectively, ensuring all duties were completed accurately and on time.
- Collaborated with sales teams to upsell products or services when appropriate, increasing overall company revenue streams.
- Mentored junior staff members through job shadowing sessions, sharing best practices for handling difficult situations or complex issues.
- Conducted regular follow-ups with customers after issue resolution to ensure ongoing satisfaction and gather additional feedback for future improvements.
- Established a reputation for professionalism and reliability, earning recognition as a top-performing representative, meeting and exceeding metric monthly within the department.
- Met customer call guidelines for service levels, handle time and productivity.
- Provide a positive human connection while addressing and resolving all customers' account issues in a timely manner.
- Fulfill customers' account update request changes within scope and policy.
- Able to multitask by assisting teammates while providing customers a one stop shop satisfactory experience with minimal department transfers.
- Streamlined communication between departments for better coordination and improved overall business operations.
Assistant Seamstress
Sew NC Studio Inc.
01.2010 - 01.2018
- Assist owner/operator in completing clients requests
- Prepare daily tasks for head seamstress
- Fulfill high stressed requests
- Provide clients' satisfaction in anticipation for “the big day” and provide a positive and comforting serene and intimate setting
- Seasonal Work
- Enhanced customer satisfaction by providing timely and precise sewing services and custom designs for various types of garments.
- Collaborated with designers to create custom garments, accurately interpreting their creative visions into wearable pieces.
- Contributed to a positive work environment by maintaining open communication lines with Master Seamstress.
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- Assisted customers with garment selection, offering expert advice on sizing, fabrics, and styles to ensure optimal fit and satisfaction.
- Upheld high standards of craftsmanship by consistently producing high-quality garments that met or exceeded client expectations.
- Developed strong relationships with clients through excellent customer service skills and attention to detail in every project undertaken.
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
- Maintained clean and organized work area and verified safe and proper equipment functionality to reduce downtime.
- Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
- Inspected finished garments to address flaws and verify adherence to quality standards.
- Measured and cut fabric for garment construction according to customer specifications, applied and replaced decorative sequins, beading and ribbons to enhance and repair garments.
Greeter/Order Fulfillment Associate
Home Depot
08.2014 - 02.2015
- Greet all entering customers in person and over the phone.
- Direct customers to desired merchandise to assure a fast efficient shopping experience.
- Monitored entrance security, reporting any suspicious activity or unauthorized access to management promptly.
- Provided knowledgeable information regarding store layout, promotions, and events to enhance visitor experience.
- Utilized effective communication skills when interacting with diverse clientele, ensuring a welcoming atmosphere for all guests.
- Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Acted as first point of contact for visiting clients and customers.
- Answer incoming calls and transfer to the appropriate and requested department.
- Internally access and insure online inventory
- Consult with shipping and receiving to assure full online order accuracy and completion prior to customer pickup.
Customer Service Representative/Driver
Pizza Hut
06.2009 - 06.2014
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Take orders by answering high volume incoming calls and in person interaction, order entry and accurate assurance.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
- Up sale existing orders
- Operate cash registers on a touch POS screen by cashing out customers with large and small amounts of monetary and credit/debit payments.
- Deliver orders in a safe, fast, accurate manner routinely.
- Physically and manually fully assist shift manager in auditing shipment inventory weekly.
- Train new customer service representatives to provide optimal customer service experience on proper procedures, boosting their ability to contribute effectively as part of the team.
- Contributed ideas during team meetings aimed at enhancing the overall customer experience provided by the company''s representatives.
- Maximized storage capacity by effectively organizing warehouse layout and implementing space-saving techniques.
- Completed physical inventory counts on a weekly basis per inventory delivery schedule.
Shift Supervisor
Pizza Hut
01.2008 - 03.2009
- Enhanced team productivity and producing efficient shift scheduling and task delegation resulting in reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Enhanced inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
- Enhanced store security by conducting thorough closing procedures and ensuring all entrances were properly secured.
- Streamlined end-of-day processes for improved efficiency and time management.
- Maintained a clean and organized store environment by completing nightly cleaning tasks, leading to increased customer satisfaction.
- Assisted in inventory management and restocking to ensure product availability for the following day''s sales.
- Increased accuracy of financial records by diligently counting cash registers and preparing daily deposits.
- Ensured timely completion of nightly duties, allowing staff to leave on schedule each night.
- Provided excellent customer service during late hours, addressing issues promptly and professionally.
Education
General Studies
Central Piedmont Community College
Charlotte, NCHigh School Diploma -
Independence High School
Matthews, NCSkills
- Data Collection
- Product Knowledge
- Call Control and Management
- Optimistic
- Resourceful
- Results-Driven
- People-Oriented
- Versatile and Multi-taskful
- Innovative and Creative
- Productive
- Computer Proficiency including Spreadsheets, Microsoft Excel and Office, Google Apps, IOS System
- Problem-Solving and Complaint Deescalation
- Order Processing
- Ample Customer Service Experience
- Active listening
- Leadership skills including Decision-making
- Organizational skills with meticulous Attention to detail
- Effective communication
- Adaptability
- Professionalism
- Time management
- Interpersonal skills and Human Connection
- Assertiveness
References
- Sharon Wallace, (704) 352-8227, Work Reference, 12+ yrs
- Lessie Thomas, (980) 781-6619, Personal Reference, 30+ yrs
- Charles Hare, (704) 949-9491, Personal Reference, 8+ years
Timeline
Senior Salesfloor Associate
Finish Line Holdings LLC
11.2021 - Current
Business Care Representative (TEX) Senior Agent
Iqor Holdings US
12.2017 - 06.2023
Greeter/Order Fulfillment Associate
Home Depot
08.2014 - 02.2015
Assistant Seamstress
Sew NC Studio Inc.
01.2010 - 01.2018
Customer Service Representative/Driver
Pizza Hut
06.2009 - 06.2014
Shift Supervisor
Pizza Hut
01.2008 - 03.2009
General Studies
Central Piedmont Community College
High School Diploma -
Independence High School