Lashawn Lowman
New York
Summary
Professional and self-starter with an extensive knowledge in the Health Care System. Motivated and goals oriented achiever in sales and Human Services department. Ten Years of proven leadership in the area of customer service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Job Opportunity Specialist
NYC- Human Resources Administration (HRA)- Mobile Outreach Team
01.2017 - Current
- Working closely with different City agencies to provide quality service to New Yorkers
- Focusing on HRA/DHS delivery of services to vulnerable New Yorker in shelters
- Facilitating application process to prevent individual form becoming homeless
- Coordinating efforts of HRA mission which include(prevention, Rehousing, Aftercare
- Insure communication among agencies such as DHS residents and site case manager
- Collecting HRA documents from clients for housing support and benefit discussion
- Visiting and interviewing DHS Shelter residents, collecting document application
- Handle completed documents to my supervisor to expedite application benefit package.
Direct Support Professional-DSP
SCO Family Services
11.2014 - 01.2017
- Provide excellent customer service to all our clients
- Escorted the individuals to and from Dr
- Appointments
- Bathed, fed, dressed the individuals on a daily basis
- Ensured that the individuals performed their daily goals
- Ensured that the individuals received their medication during the day.
Receptionist
East Harlem Alliance Company
10.2012 - 10.2014
- Provided excellent customer service during intake procedures
- Gathered confidential information from crime victims
- Completed daily task such as covering phone lines, data entry, filing, note taking.
Service Clerk
Walgreens Pharmacy Store
03.2009 - 08.2012
- Made sure the store was stocked with merchandise, floors were cleaned of any trash
- Made sure the till were counted before and after every shift
- Made sure the other employee completed task before leaving their shift
- Assisted customers with any answers to their questions and made sure they were happy when leaving the store.
Education
Master of Public Administration - Public Administration
Metropolitan College of New York
The Bronx, NY12.2023
Bachelors of Science -
Touro College
New York, NY06.2011
Skills
- Leadership Qualities
- Job Market Knowledgent
- Research and analysis
- Career Counseling
- Scheduling and Planning
- Compliance Reporting
- Benefits Administration
- Staff evaluations
Accomplishments
- Supervised team of 10 staff members.
- Collaborated with team of 5 in the development of Employment Development.
- Achieved Daily Tasks through effectively helping with Assessing case loads.
- Documented and processing cases which led to job placement.
- Achieved daily case loads by completing applications with accuracy and efficiency.
Certification
- [Area of certification], [Company Name] - [Timeframe]
Timeline
Job Opportunity Specialist
NYC- Human Resources Administration (HRA)- Mobile Outreach Team
01.2017 - Current
Direct Support Professional-DSP
SCO Family Services
11.2014 - 01.2017
Receptionist
East Harlem Alliance Company
10.2012 - 10.2014
Service Clerk
Walgreens Pharmacy Store
03.2009 - 08.2012
Master of Public Administration - Public Administration
Metropolitan College of New York
Bachelors of Science -
Touro College
- [Area of certification], [Company Name] - [Timeframe]
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