Lashawn McMorris
Chicago,IL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
14
14
years of professional experience
Work History
Inventory Control Specialist
Pitney Bowes
03.2024 - 10.2024
- Performed data entry and completed proper paperwork.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Processed required paperwork to expedite handling of shipped and received goods.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Partnered with representatives from different carriers to arrange materials shipments.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Completed physical inventory counts each month.
Operations Supervisor
Pitney Bowes
08.2022 - 03.2024
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Supported production workers in meeting goals without compromising safety and compliance.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Met or exceeded production goals and objectives by following strict procedures.
- Resolved conflicts between team members and addressed complaints or grievances.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
- Determined staffing needs, developing schedules to staff all shifts.
Mailroom Supervisor
Eversourcefm/ Compass Group
10.2021 - 08.2022
- Coordinated mailroom team's workflow, delegating tasks to all employees.
- Oversaw maintenance of mailroom equipment such as postage meters, scales, and automated sorters to minimize downtime due to malfunctions.
- Trained new employees on mailroom procedures, ensuring accurate handling of packages and correspondence.
- Managed a team of mailroom staff, fostering a positive work environment that improved overall productivity.
- Assisted with budget planning for the department by analyzing expenses related to staffing, equipment, and supplies.
- Coordinated with shipping vendors to secure competitive rates, resulting in cost savings for the company.
- Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
Mailroom Associate
Eversourcefm
05.2021 - 10.2021
- Placed incoming or outgoing letters and packages into sacks or bins, adding identifying tags.
- Loaded and unloaded packages to prepare for outbound and inbound distribution.
- Demonstrated great customer service by answering employee questions regarding mailings and rates.
- Used scales and charts to weigh packages or letters to determine postage needs.
- Maintained mailroom supply inventories, purchase orders and vendor supplies.
- Greet customers.
- Performed clerical duties.
- Operated office machines including copiers, scanners, phone and voicemail system.
Resident Assistant
Birches Assisted Living
01.2020 - 05.2021
- Maintained clean, safe and well-organized patient environment.
- Assisted residents in preparing for activity and social programs.
- Changed bed linens, dumped trash and smoothly handled maintenance issues to promote resident comfort.
- Assisted residents with daily dental and mouth care, bath functions and hair care.
- Responded to room transfers, incident reports and maintenance requests.
- Developed rapport to create safe and trusting environment for care.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
Systems Support Supervisor
United Parcel Service
01.2019 - 03.2020
- Worked with support manager to maintain QA, engineering, marketing and operations goals.
- Provided exceptional customer service through clear communication, active listening, and prompt issue resolution.
- Supported business continuity efforts by implementing disaster recovery plans and protocols.
- Coordinated technical communications and instructions to improve organizational IT effectiveness.
- Improved system performance by diagnosing and resolving hardware, software, and network issues.
- Diagnosed and executed resolution for network and server issues.
- Reduced downtime by proactively monitoring systems and addressing potential issues before escalation.
- Leveraged remote desktop tools for efficient troubleshooting capabilities without requiring physical presence at user workstations.
Operations Supervisor
United Parcel Service
03.2015 - 01.2019
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Supervised warehouse operations by managing employees during shifts.
- Maintained high levels of accuracy in daily operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Met or exceeded production goals and objectives by following strict procedures.
- Resolved conflicts between team members and addressed complaints or grievances.
Client Services Representative
H&r Block Inc.
12.2011 - 02.2016
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed filing system, entered data and completed other clerical tasks.
- Monitor expenses for the office with a responsibility to budget adherence
- Solve problems related to specific tasks with minimal supervision
- Prepare and schedule activities such as travel arrangements, internal and external business meetings, client or third- party appointments, including scheduling of conference room and catering needs.
Office Assistant
Department of Human Services
07.2010 - 07.2011
- Completed clerical tasks such as filing, copying, and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Delivered clerical support by handling range of routine and special requirements.
- Utilized office management software to record and track customer information.
- Monitor expenses for the office with a responsibility to budget adherence
- Solve problems related to specific tasks with minimal supervision
Education
Associate Of Applied Business - Business Administration
South Suburban College of Cook County
South Holland, ILHigh School Diploma -
William J. Bogan High School
Chicago, ILSkills
- Office Management
- MS Office
- Data Entry
- CRM Software
- Customer Service
- Inventory monitoring
- Database updating
Timeline
Inventory Control Specialist
Pitney Bowes
03.2024 - 10.2024
Operations Supervisor
Pitney Bowes
08.2022 - 03.2024
Mailroom Supervisor
Eversourcefm/ Compass Group
10.2021 - 08.2022
Mailroom Associate
Eversourcefm
05.2021 - 10.2021
Resident Assistant
Birches Assisted Living
01.2020 - 05.2021
Systems Support Supervisor
United Parcel Service
01.2019 - 03.2020
Operations Supervisor
United Parcel Service
03.2015 - 01.2019
Client Services Representative
H&r Block Inc.
12.2011 - 02.2016
Office Assistant
Department of Human Services
07.2010 - 07.2011
Associate Of Applied Business - Business Administration
South Suburban College of Cook County
High School Diploma -
William J. Bogan High School
Similar Profiles
Lani WardLani Ward
Employee Relations Specialist at Pitney BowesEmployee Relations Specialist at Pitney Bowes
Quadreikas HendersonQuadreikas Henderson
Stocking Crew Member at Pitney Bowes, IncStocking Crew Member at Pitney Bowes, Inc
Ronald LaraccaRonald Laracca
Facilities Directo at Pitney BowesFacilities Directo at Pitney Bowes