LaShay Brunson
Lawrenceville,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
CDL Driver
Waste Managment
11.2021 - Current
- Improved on-time delivery rates by efficiently planning and executing routes for daily shipments.
- Enhanced customer satisfaction by providing timely communication regarding shipment statuses and promptly addressing concerns.
- Ensured safe transportation of goods by meticulously adhering to company safety procedures and federal regulations.
- Reduced fuel consumption through effective route planning, minimizing idle time, and maintaining proper vehicle maintenance.
- Increased overall fleet efficiency with thorough pre-trip inspections and prompt reporting of any mechanical issues.
- Maintained accurate logs and records, ensuring compliance with Department of Transportation regulations and company policies.
- Provided excellent customer service during pickups and deliveries, fostering positive relationships with clients and colleagues.
- Collaborated closely with dispatchers to ensure optimal routing and efficient scheduling for all assignments.
- Expanded knowledge of industry best practices by regularly attending workshops, training sessions, and conferences.
- Handled emergency situations calmly and effectively, coordinating with first responders when necessary to ensure public safety.
- Navigated various weather conditions safely while maintaining schedule adherence for time-sensitive deliveries.
Payroll Service Delivery Executive
CSRJ Trucking
03.2016 - 11.2021
- Streamlined payroll processing by implementing efficient software solutions and employee training programs.
- Reduced errors in payroll calculations through thorough reviews and regular audits, improving overall accuracy.
- Managed a team of payroll specialists, ensuring timely and accurate payroll delivery for all clients.
- Collaborated with HR teams to ensure compliance with federal and state regulations regarding employee compensation and benefits.
- Implemented process improvements that led to faster turnaround times for client inquiries and requests.
- Oversaw the transition of multiple clients'' payrolls during mergers or acquisitions, ensuring seamless integration without disruption to service levels.
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Implemented new software systems that improved efficiency within the dispatch center operations.
- Coordinated multi-agency responses effectively during large-scale incidents or natural disasters.
- Contributed to public safety initiatives through active participation in community events and outreach programs.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Streamlined the scheduling process for multiple departments, ensuring timely service for all patients.
Account Manager
Atlanta Medical Hospital
06.2012 - 03.2016
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Streamlined internal processes for better efficiency in account management tasks.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Improved overall team productivity by implementing best practices in organization and time management.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Developed and implemented strategies to increase client retention.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ05.2014
High School Diploma -
Rockdale County High School
Conyers, GA05.2005
Skills
- Vehicle Maintenance and Repair
- Hydraulics
- DDL Log Software
- Vehicle Maintenance
- Dispatch Coordination
- Work Order Management
- Service Coordination
- Team Training
- Complaint Management
- Report Writing
- Sales Development
- Converting Leads
Timeline
CDL Driver
Waste Managment
11.2021 - Current
Payroll Service Delivery Executive
CSRJ Trucking
03.2016 - 11.2021
Account Manager
Atlanta Medical Hospital
06.2012 - 03.2016
Bachelor of Science - Business Administration And Management
University of Phoenix
High School Diploma -
Rockdale County High School