Lashay Green
Garland,TX
Summary
Customer-focused Certified Medical Assistant with 2+ years of experience supporting members, patients, and providers in fast-paced healthcare environments. Proven ability to manage high volumes of inbound interactions, explain complex insurance and healthcare information clearly, and resolve concerns accurately on the first contact. Highly proficient in navigating multiple systems simultaneously while maintaining HIPAA compliance, quality documentation, and empathy-driven service. Seeking a remote Customer Service Representative role with UnitedHealth Group/UMR.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Care Station Medical Group
05.2025 - 08.2025
- Managed 40–60 patient interactions per shift via phone and in person in a fast-paced clinical setting
- Responded to inquiries regarding insurance coverage, testing requirements, and visit preparation, reducing repeat calls
- Researched patient records across multiple systems to resolve questions accurately and efficiently
- Educated patients on procedures, results, and next steps using clear, patient-friendly communication
- Maintained detailed documentation while ensuring strict HIPAA compliance
Ambulatory Care Technician- Urology
University Hospital
10.2024 - 05.2025
- Supported 30–50 patients per day in a high-volume hospital clinic
- Handled patient questions related to appointments, procedures, and follow-up care with professionalism and empathy
- Navigated Epic to document care and research patient information accurately
- Coordinated with multidisciplinary teams to ensure timely issue resolution
Certified Medical Assistant- OB/GYN
Axia Women's Health
07.2024 - 10.2024
- Provided customer-focused support in a busy OB/GYN practice serving prenatal and gynecologic patients
- Explained procedures, lab work, and care instructions clearly to reduce patient confusion and anxiety
- Resolved patient concerns using empathy, patience, and active listening
- Documented visits accurately in Athena Health while supporting efficient clinic flow
Clinical Externship- CMA Program
Helm's Medical Services
04.2024 - 05.2024
- Handled inbound calls, patient check-ins, scheduling, and referrals in an outpatient setting
- Responded to patient questions regarding appointments and documentation requirements
- Updated electronic charts and supported front-desk operations with accuracy and confidentiality
Education
Certified Medical Assistant -
National Career Institute
East Orange, NJ07.2024
High School Diploma - undefined
Abraham Clark High School
Roselle, NJ06.2017
Skills
- Inbound Customer Service & Call Handling
- Insurance Benefits, Eligibility & Claims Support
- First-Call Resolution & Issue Research
- Multisystem Navigation (Epic, Athenahealth, Aprima)
- HIPAA, OSHA & Confidentiality Compliance
- De-escalation, Empathy & Active Listening
- Time Management, Productivity & Accuracy
- Clear Verbal & Written Communication
Certification
- Basic Life Support (BLS), American Heart Association, 03/01/24
- Certified Clinical Medical Assistant, AMCA, 06/01/24
- Phlebotomy Technician Certification, AMCA, 06/01/24
Timeline
Certified Medical Assistant
Care Station Medical Group
05.2025 - 08.2025
Ambulatory Care Technician- Urology
University Hospital
10.2024 - 05.2025
Certified Medical Assistant- OB/GYN
Axia Women's Health
07.2024 - 10.2024
Clinical Externship- CMA Program
Helm's Medical Services
04.2024 - 05.2024
High School Diploma - undefined
Abraham Clark High School
Certified Medical Assistant -
National Career Institute