La'Shay Gross
Lexington Park,MD
Summary
Results-oriented Interior Designer uses experience and knowledge to create unique and innovative design solutions. Offers excellent problem-solving and communication skills for providing highest level of customer service. Dedicated to staying current on latest industry trends and developments.
Overview
7
7
years of professional experience
Work History
Assistant Interior Designer
Carlos Interiors Inc.
10.2022 - Current
- Provide complementary in-home consultations to prospective clients to gather ideas and promote design services.
- Documented costs, tracked purchases and administered client budgets.
- Maintained knowledge of constantly changing interior design trends and products.
- Organized and maintained schedules for home consultations, customized room designs and staff meetings.
- Research fixtures and furnishings aligned with project requirements and design styles.
- Created digital room designs using minutes matters.
- Created professional presentations to creatively communicate design intent and direction.
- Measured rooms and documented information to plan layout
- Carried out site visits to identify specifications and installed furniture, accessories and fixtures.
- Selected Furnishings, window treatments and fabrics to create a unique room to meet the clients vision.
Sales Administrative Assistant
Republic National Distribution
06.2021 - 08.2022
- Aided 5 division managers and their teams.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Collaborated with other teams to identify areas of opportunity and implement changes to optimize sales operations and reporting.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Established administrative work procedures to track staff's daily tasks.
- Scheduled office meetings and client appointments for staff teams.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed filing system, entered data and completed other clerical tasks.
- Leveraged CRM system to generate reports and analytics related to sales activities and revenue data.
- Created and maintained reports, documents and presentations to assist with administrative support.
Customer Service Representative
Republic National Distribution
06.2017 - 06.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
Receptionist
Republic National Distribution
06.2016 - 06.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Education
Associate of Arts - Interior Design
Penn Foster Career School
Scranton, PA06.2025
AutoCad Certification - Autocad
Penn Foster Career School
Scranton, PA06.2024
Certified Interior Decorator - Interior Design
Ashworth College
Norcross, GA01.2020
High School Diploma -
Calvert High School
Prince Frederick, MD06.2009
Skills
- Color and Material Application
- Estimating Abilities
- Window Treatments
- Vendor Relations
- Strong Analytical Ability
- Sketching
- Customer service
- Hardware and Finish Specifications
- Communication both Written and Oral
- Design Process
- Space Planning Methodology
- CAD Drafting
Timeline
Assistant Interior Designer
Carlos Interiors Inc.
10.2022 - Current
Sales Administrative Assistant
Republic National Distribution
06.2021 - 08.2022
Customer Service Representative
Republic National Distribution
06.2017 - 06.2021
Receptionist
Republic National Distribution
06.2016 - 06.2017
Associate of Arts - Interior Design
Penn Foster Career School
AutoCad Certification - Autocad
Penn Foster Career School
Certified Interior Decorator - Interior Design
Ashworth College
High School Diploma -
Calvert High School
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