Lashay Johnson
Roanoke,AL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Home Helpers
01.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Answered average of 70 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
- Increased efficiency and team productivity by promoting operational best practices.
- Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Delivered excellent customer service, resulting in consistent 100 % customer satisfaction rating.
- Processed 50-60 invoices and mailed documentation to clients.
CNA - Certified Nursing Assistant
Traylors health and rehab
06.2018 - 01.2021
- Took vital signs regularly,cared for elderly
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Transported patients between rooms and appointments or testing locations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Checked supply availability and laid out instruments for patient rooms.
- Data entry
- Scheduling appointments
Keyholder Manager
Dollar General
05.2016 - 12.2017
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained and mentored new employees.
- Opened and closed store on days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Processed cash, credit, debit and check payments.
- Opened inventory boxes and restocked shelves.
- Received and counted money.
- Accepted and processed customer returns.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Rotated stock according to dates and protocols.
- Broke down boxes and disposed of trash.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Directed customers to correct store locations..
- Designed and built displays per to generate customer interest in store merchandise.
Education
Purdue University
West Lafayette, INundefined
Wadley High School
Skills
- Certified Nursing Assistant
- Home Health (10 years)
- Home Care
- Caregiving (10 years)
- Quality Inspection
- Vital Signs
- Nursing
- Patient Care
- Senior Care
- Hospice Care
- Alzheimer's Care
- Laundry
- Cleaning Experience
- Quality Assurance
- Meal Preparation
- Dementia Care
- Warehouse experience
- Memory Care
- Microsoft Word
- Medication Administration
- Infection Control Training
- Commercial Cleaning
- Manufacturing
- Custodial experience
- Assembly
- Hospital Experience
- Restaurant experience
- Serving
- Communication skills
- Cleaning
- Hotel experience
- Supervising Experience
- Computer Skills
- Medical Billing
- Social Work
- Special Education
- Teaching
- Intake Experience
- Customer service
- Organizational skills
- Documentation review
- Driving
- Specimen collection / processing
- Medical Records
- Medical Office Experience
- Medical Scheduling
- EMR Systems
- HIPAA
- Quality control
- Quality audits
- Quality management
- Quality systems
- Sales
- Data entry
- English
- Phone etiquette
- Retail Sales Customer Service
- Active Listening
- Customer Relations
- Report Transcription
- Account Management
- Stocking and Replenishing
- Sales Expertise
- Order Fulfillment
- Microsoft PowerPoint
- Report Creation
- Credit Card Payment Processing
- Freight Operations
- Microsoft Excel
- Business Development Understanding
- Delivery Scheduling
- Shipping and Receiving Understanding
- Quality Assurance Controls
- Issue and Complaint Resolution
- Recordkeeping Strengths
- Data Evaluation
- Multi-Line Telephone Operation
- Process Transactions
- Service Standard Compliance
- IBM Power Systems Software
- Time Management
- Document Control
- Typing Proficiency
- Computer Proficiency
- Order and Refund Processing
- Order Processing
- Records Preparation
- Microsoft Access
- Refund Processing
- Customer Consulting
- Prioritization
- Coordination
- Research
- Documentation
Certification
CPR
Certified Nursing Assistant (CNA)
CPR/First Aid
driver's license
State Tested Nursing Assistant
BLS Certification
Food Handler Certification
AED Certification
Substitute Teaching Certification
Additional Information
BLS
Additional Information
- Willing to relocate: Anywhere
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Home Helpers
01.2021 - Current
CNA - Certified Nursing Assistant
Traylors health and rehab
06.2018 - 01.2021
Keyholder Manager
Dollar General
05.2016 - 12.2017
Purdue University
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Wadley High School
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