LaShay Saddler

Improved Medicare benefits navigation and claims processing for patients and providers.

Analyzed benefit data to decrease delays in medication access.

Collaborated with clinical and operations teams to effectively manage escalated concerns.

Provided targeted training for new hires on navigating benefits, leading to increased accuracy.

Drove operational improvements that minimized call handling times and enhanced efficiency.

Coordinated diagnostic imaging appointments and scheduled referrals effectively.

Maintained accurate insurance records using Epic EHR system.

Adhered to HIPAA guidelines in all patient communications.

Optimized patient service delivery through strategic workflow enhancements.

Resolved insurance inquiries while guiding patients through procedure explanations.

• Organized medical supplies and maintained cleanliness in examination rooms prior to use.
• Managed scheduling of patient appointments, responding to calls, and resolving inquiries.
• Verified patient insurance, collected co-payments, and gathered essential information at check-in.
• Prepared medical records and assisted with referral processes for patients as needed.
• Executed basic clerical tasks, including document filing, entering data, and photocopying.
• Adhered to HIPAA regulations to safeguard patient confidentiality throughout processes.