Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Lashay Saffold

Macon,GA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

CSR - Customer Service Representative

Ascent Pro Staff
02.2022 - Current
  • Assist with additional duties as needed;
  • Excellent skills at completing multiple tasks;
  • Ability to interact with customers and providing prompt and courteous customer service to all customers in person;
  • Completing paperwork accurately and timely;
  • Operating a personal computer, wireless equipment, copier and fax
  • Dispatching events in a timely manner
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.

Administrative Office Manager

The Williams Agency
Macon, GA
03.2019 - 05.2022
  • Answer phones and greet visitors
  • Schedule appointments and maintain calendars
  • Schedule and coordinate staff and other meetings
  • Collate and distribute mail
  • Maintain Client billing instruction documentation
  • Working with CRM systems
  • Issuing Invoices
  • Create and maintain filing systems, both electronic and physical
  • Manage accounts and perform bookkeeping
  • Manage emails, letters, packages, phone calls and other forms of correspondence
  • Create and update databases and records for financial information, personnel and other data
  • Submit reports and prepare proposals and presentations as needed
  • Having to think and act both strategically and tactically
  • Building and establishing relationships across all levels both within and external
  • Delivered performance reviews, recommending additional training or advancements.
  • Coordinated internal company-wide meetings, executive committee meetings, conferences and staff meetings.

Emergency Roadside Dispatcher

GEICO
Remote
01.2020 - 07.2021
  • Evaluating needs of inbound callers and attempting to diagnose issues over the phone
  • Rerouting drivers to authorized repair facilities
  • Arranging roadside assistance, if necessary
  • Communicating service disruptions to Operations so that alternative delivery plans can be arranged
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Identifying warrantable repairs and file claims with the appropriate vendor(s) or manufacturers
  • Find out where motorists are stranded and collect details about their disabled vehicles
  • Ability to talk with motorists in a clear and courteous manner.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Coordinated repairs to vehicles to maintain fleet operations.
  • Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.

Technical Customer Service Agent

Comcast
Macon, GA
08.2017 - 11.2019
  • Assist customers with knowledge of products as requested;
  • Ability to interact with customers and providing prompt and courteous customer service to all customers in person;
  • Consults with users to determine steps and procedures taken to identify and resolve the problem
  • Complete Sales
  • Provide assistance with technical support to cable boxes
  • Sent signals and resets to internet modems for reboots
  • Deescalated any calls that need to be sent out due to technical difficulties
  • Taking phone calls from customers or communicating with them through messaging platforms
  • Helping customers diagnose technical issues over the phone and speaking with them about installing hardware or software on their computers
  • Handling customer technical support cases through phone and email submission
  • Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
  • Maintain client confidence by keeping their information confidential
  • Guiding users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.

Education

Technical diploma - Cosmetology

Central Georgia Technical College
07.2017 - 12.2021

High school diploma or GED - undefined

Skills

management (6 years)undefined

Additional Information

  • Authorized to work in the US for any employer

Timeline

CSR - Customer Service Representative

Ascent Pro Staff
02.2022 - Current

Emergency Roadside Dispatcher

GEICO
01.2020 - 07.2021

Administrative Office Manager

The Williams Agency
03.2019 - 05.2022

Technical Customer Service Agent

Comcast
08.2017 - 11.2019

Technical diploma - Cosmetology

Central Georgia Technical College
07.2017 - 12.2021

High school diploma or GED - undefined

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Lashay Saffold