Summary
Overview
Work History
Education
Skills
In Process of relocating to the Austin, TX area within the next two months
Additional Information
Certification
Work Availability
Work Preference
Timeline
Generic
Lashay Saffold

Lashay Saffold

Macon,GA

Summary

Well-qualified Specialist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Property Manager

Macon Housing Authority
Macon, GA
08.2024 - Current
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Kept accurate records of all resident and tenant correspondence.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
  • Escalated major issues to property manager for immediate remediation.
  • Organized community events to foster positive relationships between tenants and build a sense of community within the property.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.

Claims Specialist

GEICO
02.2023 - 07.2024
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
  • Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
  • Followed up with customers on unresolved issues.
  • Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
  • Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
  • Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
  • Demonstrated adaptability by successfully managing a diverse range of claim types, including property damage, bodily injury, liability disputes, and more.
  • Escalated files with significant indemnity exposure to supervisor for further investigation.
  • Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.

Administrative Office Manager

The Williams Agency
03.2018 - 01.2023
  • Created a welcoming office environment by maintaining clean, organized spaces for staff use.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Monitored inventory levels of office supplies, placing orders when necessary to prevent stock shortages.
  • Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Managed hiring process from job posting to onboarding, ensuring top talent acquisition for key positions.
  • Ensured timely completion of projects by creating detailed schedules and monitoring progress throughout each phase.
  • Implemented new software systems, increasing efficiency in daily operations and record-keeping tasks.
  • Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
  • Organized and updated databases, records and other information resources.

Customer Service Supervisor

Xfinity Comcast
01.2015 - 10.2018
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Associate of Applied Science - Interdisciplinary Studies

Central Georgia Technical College
Macon, GA
08.2021

High school diploma -

Howard High School
Macon, GA
05.2014

Skills

  • Claims Processing
  • Claims Investigation
  • Verbal Communication
  • Policy Interpretation
  • Documentation Review
  • Time Management
  • Decision-Making
  • Attention to Detail
  • Insurance Coverage Verification
  • Employee Relations Management
  • Administrative Skills
  • Office Administration

In Process of relocating to the Austin, TX area within the next two months

Searching for a position in the Austin, TX area. I currently reside in the state of Georgia but will be relocating September 2024. If there is any availability before then I would be willing to move sooner. 

Additional Information

Currently in school to finish pursuing my B.S. in Human Resource Management.

Certification

  • Property & Casualty License, 05/01/19, 11/01/25
  • Life Insurance License, 05/01/19, 11/01/25
  • Cosmetology License, 07/01/23, 11/01/25

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionPaid time off401k matchPaid sick leaveHealthcare benefitsTeam Building / Company Retreats

Timeline

Assistant Property Manager

Macon Housing Authority
08.2024 - Current

Claims Specialist

GEICO
02.2023 - 07.2024

Administrative Office Manager

The Williams Agency
03.2018 - 01.2023

Customer Service Supervisor

Xfinity Comcast
01.2015 - 10.2018

Associate of Applied Science - Interdisciplinary Studies

Central Georgia Technical College

High school diploma -

Howard High School

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Lashay Saffold