LaShay Willis
Waverly Hall,GA
Summary
Adept in quality control and visual inspection, I enhanced product integrity at Path-Tec Inc. by identifying defects and streamlining inspection processes. My collaborative efforts led to significant quality improvements, leveraging my keen eye for detail and strong communication skills to exceed employer expectations and achieve notable results in product excellence.
Overview
8
8
years of professional experience
Work History
Quality Control Inspector
Path-Tec Inc.
11.2021 - 04.2023
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Identified and documented quality discrepancies for management to develop resolutions.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
Quality Control Inspector
Staffing Agency
04.2021 - 11.2021
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
Crew Team Member
Chicken Salad Chick
03.2021 - 04.2021
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Greeted customers at drive-thru and took food orders.
- Operated register to process payments and collect cash payment for order totals.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Prepared salads, soups and sandwiches for customers.
Back of House Team Member
Chic-Fil-A
08.2019 - 03.2021
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Maintained and tracked food, cooler, and freezer temperatures.
- Monitored inventory levels and reported ordering needs for BOH supplies.
- Prepared food and drinks while following safe food handling procedures.
Quality Assurance Inspector
NCR, INC.
08.2018 - 03.2019
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Oversaw machine operation and assembly personnel for compliance and adequacy.
- Inspected incoming and outgoing materials for accuracy and quality.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
Quality Assurance Inspector
NCR, INC.
08.2018 - 12.2018
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Redeemed coupons to discount purchases.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Kept detailed records of quality and imperfect products.
- Upheld safety regulations within the workplace by consistently following guidelines during inspections.
Cashier
Zelmos
02.2015 - 06.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Harris County High School
Hamilton, GA05.1996
Skills
- Quality Control
- Visual Inspection
- Product Inspection
- Visual inspections
- Quality processes
- Packaging Inspection
- Production experience
Accomplishments
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Quality Control Inspector
Path-Tec Inc.
11.2021 - 04.2023
Quality Control Inspector
Staffing Agency
04.2021 - 11.2021
Crew Team Member
Chicken Salad Chick
03.2021 - 04.2021
Back of House Team Member
Chic-Fil-A
08.2019 - 03.2021
Quality Assurance Inspector
NCR, INC.
08.2018 - 03.2019
Quality Assurance Inspector
NCR, INC.
08.2018 - 12.2018
Cashier
Zelmos
02.2015 - 06.2016
High School Diploma -
Harris County High School
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