Lashaya Means
Henrico,VA
Summary
Critical thinker and self-starter looking to secure a challenging position within an organization where I can utilize my experience ensuring data integrity and operational efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Virtual Registrar
Parallon
Richmond, VA
01.2021
- Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness;
- Update patients’ demographics, billing information, Medicare, Medicaid, and private insurance
- Ensure patient charts are accurate and complete
- Reports complications and quality issues to the Supervisor.
Laboratory Registration Tech
Express Professionals (Genetworx)
Richmond, VA
01.2020 - 01.2021
- Validate all information for specimens
- Validate patient demographics and billing information
- Sorted and counted specimens to properly input data in system
- Verified the bar-coding and documentation was linked to the patient record before entering into Copia
Shift Supervisor
Allied Security
Richmond, VA
01.2020 - 01.2021
- Oversaw approximately 8-12 security officers
- Trained new hires for different post positions
- Trained security officers on programs and monitored the progress of the training
- Walked property to ensure officers were monitoring their posts, and to check for vandalism and theft
Customer Service Representative
Teleperformance
Richmond, VA
01.2019 - 01.2020
- Handle and carefully respond to all military customers (including family) inquiries
- Assist with all website and technical issues, and work closely with the IT department
- Assist customers with mobile website
- Transfer calls to appropriate lines of business
Transportation Driver
Reston Limousine
District Heights, MD
01.2015 - 01.2019
- Transported government officials and college students to and from various locations safely
- Assisted clients in safely boarding and exiting the vehicle (e.g. wheelchair and scooter assisted, safety requirements and carrying small belongings
- Ensured and maintained safe driving techniques to manage time arrivals for individuals according to company policy
- Maintained positive relationship with clients and team members
- Kept account of bus logs when needed
- Filing in the office when needed
Medical Records Clerk
St. Joseph Hospital
Syracuse, NY
01.2009 - 01.2015
- Created and maintained records management system
- Performed data entry tasks
- Updated patient records
- Scanned and uploaded filed to create digital copies of physical records
- Perform other duties as assigned
Customer Service Representative
Suburban Propane.
DeWitt, NY
01.2008 - 01.2009
- Managed a large amount of inbound and outbound calls in a timely manner
- Followed communication 'Script' when handling different topics
- Identified customer needs, clarified information, research all issues and provided solutions or alternatives
- Met personal/team qualitive and quantitive targets
- Placed and cancelled customer services
- Became the lead 'go-to' representative for new reps and for challenging calls as one of the company mentors/trainers of both new and established employees
Cashier/Customer Service Rep
Honey Baked Ham
Syracuse, NY
01.2001 - 01.2008
- Greeted Customers when they entered store
- Processed gift certificates
- Handled cash and credit card transactions
- Wrapped packages
- Answered phones, processed customer orders
- Made bank pick-ups and drops
Education
General Education Diploma -
Certification
- Medical Scribe
- Surgical Tech
- CPR/AED
References
Will be provided upon request
Hardware Software
- PC
- Cannon copier
- Scanner
- Printers
- Microsoft Office Product (Excel, Outlook, Word, PDF)
- Expanse
- Meditech
Timeline
Virtual Registrar
Parallon
01.2021
Laboratory Registration Tech
Express Professionals (Genetworx)
01.2020 - 01.2021
Shift Supervisor
Allied Security
01.2020 - 01.2021
Customer Service Representative
Teleperformance
01.2019 - 01.2020
Transportation Driver
Reston Limousine
01.2015 - 01.2019
Medical Records Clerk
St. Joseph Hospital
01.2009 - 01.2015
Customer Service Representative
Suburban Propane.
01.2008 - 01.2009
Cashier/Customer Service Rep
Honey Baked Ham
01.2001 - 01.2008
General Education Diploma -
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