Hi, I’m
LaShay (Zamora) Hunt
EXPERIENCED OPERATIONAL PROFESSIONAL
Tracy,CA
Summary
Experienced operations professional with a proven track record in operational management. Poised to drive business performance to new heights. Skilled in identifying and implementing process improvements, fostering a collaborative environment that aligns with organizational objectives. Known for reliability and adaptability as a team player, consistently achieving targeted results. Proficient in strategic planning and operational efficiency. Ready to make a significant impact on organizational success.
Overview
21
years of professional experience
9
Certifications
Work History
Airfield Supply Co.
Retail Sales Supervisor
11.2023 - 10.2024
Job overview
- Drove positive customer experiences by building customer relationships and providing solutions to needs
- Oversaw daily operations of the sales consultant department, including monitoring call queues, managing escalations, and resolving complex customer issues
- Interpreted data on logistics elements, such as availability, maintainability, reliability, supply chain management, strategic sourcing, and distribution and order fulfillment
- Monitored daily operations such as cash handling procedures, opening and closing duties, merchandising displays
- Identified opportunities to improve the customer experience, delivering training to new hires on service standards while achieving customer satisfaction
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
GE United Technologies
Manager of Client Services and Field Operations
01.2019 - 11.2023
Job overview
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Aligned field operations goals with overall company objectives, ensuring all projects were executed according to corporate standards and expectations.
Golden Reef Spa
Service Operations Assistant Manager
02.2017 - 12.2018
Job overview
- Participated actively in professional development opportunities to remain current on industry trends and best practices, applying newfound knowledge to enhance spa operations.
- Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.
- Streamlined office operations by managing inventory, ordering supplies, and maintaining organized workspaces for optimal performance.
- Collaborated cross-departmentally to accommodate complex event and service requirements, ensuring a consistent 95% guest satisfaction score
- Conducted meticulous performance reviews to recognize top talent and remediate areas needing improvement, ensuring staff alignment with the spa's high standards
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Hybrid Training Center
Senior Business Operations Manager
02.2009 - 01.2017
Job overview
- Assumed responsibility for a large number of accounts by being the primary point of contact for our clients
- Mentored junior team members, fostering a culture of continuous learning and professional development within the department.
- Coordinated social media posts, stories, blogs, and email newsletters to produce 10 leads per month
- Organized and deliver an appropriate range of fitness activities and programs to enhance profitability
- Proactively built relationships and monitor our client base to identify and close sales with in-depth consulting and processed renewals
- Negotiated favorable contracts with vendors and suppliers, securing cost savings for the company.
MNG, Inc
Corporate Business Development Manager
03.2004 - 05.2013
Job overview
- Developed and implemented operational rules, regulations, policies, and procedures; ensuring best practices are consistently adhered to by staff
- Increased sales and profitability by ensuring efficient operations, cost-saving measures and increasing productivity
- Maintained in-depth knowledge of products and services in the store, as well as industry-wide product knowledge
- Developed and maintained strategic partnerships with key stakeholders to foster collaboration and drive mutual growth.
- Created compelling sales presentations that effectively communicated product value propositions to prospective clients.
Education
Western Governors UniversitySalt Lake City, UT
Bachelor of Science from Healthcare Administration
07-2029
Homestead High SchoolCupertino, CA
High School Diploma
06.2001
Skills
- Analytical Problem Solving
- Internal and External Client Assistance
- Customer Engagement Strategies
- Customer Satisfaction Management
- Customer Engagement Skills
- Dispute Resolution Proficiency
- Stakeholder Relationship Development
- Client Loyalty Development
- Consultative sales strategies
- Order Management
- Systems and Software Expertise
Certification
- The Data Science of Healthcare, Medicine, and Public Health
- Excel for Healthcare: Practical Applications and Skills
- Excel Essential Training (Microsoft 365)
- Finance for Non Financial Managers
- Data Management Essential Training,
- Administrative Human Resources
- Operations Excellence Foundations
- Diversity, Equity, Inclusion, and Belonging for HR Professionals and Leaders
- Six Sigma: Green Belt
Timeline
Retail Sales Supervisor
Airfield Supply Co.
11.2023 - 10.2024
Manager of Client Services and Field Operations
GE United Technologies
01.2019 - 11.2023
Service Operations Assistant Manager
Golden Reef Spa
02.2017 - 12.2018
Senior Business Operations Manager
Hybrid Training Center
02.2009 - 01.2017
Corporate Business Development Manager
MNG, Inc
03.2004 - 05.2013
Western Governors University
Bachelor of Science from Healthcare Administration
Homestead High School
High School Diploma
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