Shay Zamora-Hunt
Tracy,CA
Summary
Results-driven business professional with comprehensive background in driving growth and strategic partnerships. Proven ability to identify market opportunities and build valuable client relationships. Valued for collaborative approach and commitment to achieving team goals with adaptability and reliability.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Retail Sales Supervisor
Airfield Supply Co.
11.2023 - 10.2024
- Drove positive customer experiences by building customer relationships and providing solutions to needs
- Oversaw daily operations of the sales consultant department, including monitoring call queues, managing escalations, and resolving complex customer issues
- Interpreted data on logistics elements, such as availability, maintainability, reliability, supply chain management, strategic sourcing, and distribution and order fulfillment
- Monitored daily operations such as cash handling procedures, opening and closing duties, merchandising displays
- Identified opportunities to improve the customer experience, delivering training to new hires on service standards while achieving customer satisfaction
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
Manager of Client Services and Field Operations
GE United Technologies
01.2019 - 11.2023
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Aligned field operations goals with overall company objectives, ensuring all projects were executed according to corporate standards and expectations.
Service Operations Assistant Manager
Golden Reef Spa
02.2017 - 12.2018
- Participated actively in professional development opportunities to remain current on industry trends and best practices, applying newfound knowledge to enhance spa operations.
- Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.
- Streamlined office operations by managing inventory, ordering supplies, and maintaining organized workspaces for optimal performance.
- Collaborated cross-departmentally to accommodate complex event and service requirements, ensuring a consistent 95% guest satisfaction score
- Conducted meticulous performance reviews to recognize top talent and remediate areas needing improvement, ensuring staff alignment with the spa's high standards
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Senior Business Operations Manager
Hybrid Training
02.2009 - 01.2017
- Assumed responsibility for a large number of accounts by being the primary point of contact for our clients
- Mentored junior team members, fostering a culture of continuous learning and professional development within the department.
- Coordinated social media posts, stories, blogs, and email newsletters to produce 10 leads per month
- Organized and deliver an appropriate range of fitness activities and programs to enhance profitability
- Proactively built relationships and monitor our client base to identify and close sales with in-depth consulting and processed renewals
- Negotiated favorable contracts with vendors and suppliers, securing cost savings for the company.
Corporate Business Development Manager
MNG, Inc
03.2004 - 05.2013
- Developed and implemented operational rules, regulations, policies, and procedures; ensuring best practices are consistently adhered to by staff
- Increased sales and profitability by ensuring efficient operations, cost-saving measures and increasing productivity
- Maintained in-depth knowledge of products and services in the store, as well as industry-wide product knowledge
- Developed and maintained strategic partnerships with key stakeholders to foster collaboration and drive mutual growth.
- Created compelling sales presentations that effectively communicated product value propositions to prospective clients.
Education
Bachelor of Science - Healthcare Administration
Western Governors University
Salt Lake City, UT07-2029
High School Diploma -
Homestead High School
Cupertino, CA06.2001
Skills
- Analytical Problem Solving
- Internal and External Client Assistance
- Customer Engagement Strategies
- Customer Satisfaction Management
- Customer Engagement Skills
- Dispute Resolution Proficiency
- Stakeholder Relationship Development
- Client Loyalty Development
- Consultative sales strategies
- Order Management
- Systems and Software Expertise
Websites
Certification
- The Data Science of Healthcare, Medicine, and Public Health
- Excel for Healthcare: Practical Applications and Skills
- Excel Essential Training (Microsoft 365)
- Finance for Non Financial Managers
- Data Management Essential Training,
- Administrative Human Resources
- Operations Excellence Foundations
- Diversity, Equity, Inclusion, and Belonging for HR Professionals and Leaders
- Six Sigma: Green Belt
- Driver's License
- Food Handler Certification
Timeline
Retail Sales Supervisor
Airfield Supply Co.
11.2023 - 10.2024
Manager of Client Services and Field Operations
GE United Technologies
01.2019 - 11.2023
Service Operations Assistant Manager
Golden Reef Spa
02.2017 - 12.2018
Senior Business Operations Manager
Hybrid Training
02.2009 - 01.2017
Corporate Business Development Manager
MNG, Inc
03.2004 - 05.2013
Bachelor of Science - Healthcare Administration
Western Governors University
High School Diploma -
Homestead High School
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