Lashayla Jones
Leon,KS
Summary
Dedicated employee with a pleasant personality and a proactive approach with patients via active listening and question response. A multitasking Patient Representative.
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling.
Overview
6
6
years of professional experience
Work History
Human Services Assistant
Kansas Department of Children and Family Services
06.2023 - 01.2025
- Assigned Cases that would come in to Social workers keeping it as even as possible
- Edited face sheets and finding missing information
- Answered phone and answer questions as best as possible and transferred to right party if not able to give answer
- Monitor KIPS screen outs and forward to supervisor, social worker liaisons
- Notary service for office
- Canis checks for social workers
Licensed Esthetician
Svetas Skin and Body Theapry
10.2022 - 06.2023
- Educated patients on treatment options.
- Sterilized equipment for patient treatments.
- Stocked treatment rooms with proper supplies.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered Friendly, Warm and exceptional customer experience
- Notified supervisor of supply needs to maintain stock of necessary items
Customer Service Representative
Walgreens
06.2021 - 05.2022
- Maintainer customer satisfaction with forward- thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on hold wait times
- Assisted customers with setting appointments, special order request, and arranging merchandise pick ups
- Worked flexible schedule and extra shifts to meet business needs
- Restocked and organized merchandise in front lanes
- Mentored new team members on POS system operation, customer service strategies and sales
CNA
Homecare
03.2021 - 06.2021
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Customer Service Representative
Marriott International, Inc.
12.2020 - 06.2021
- Maintained customer satisfaction with forward- thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
Retail Sales Associate
Yankee Candle
10.2018 - 01.2019
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
Education
High School Diploma -
Andover Eacademy
Andover, KS05-2020
Skills
- Active listening
- Cash management skills
- Product management
- Customer Service
- Problem solving abilities
- Call center operations
- Outgoing
Timeline
Human Services Assistant
Kansas Department of Children and Family Services
06.2023 - 01.2025
Licensed Esthetician
Svetas Skin and Body Theapry
10.2022 - 06.2023
Customer Service Representative
Walgreens
06.2021 - 05.2022
CNA
Homecare
03.2021 - 06.2021
Customer Service Representative
Marriott International, Inc.
12.2020 - 06.2021
Retail Sales Associate
Yankee Candle
10.2018 - 01.2019
High School Diploma -
Andover Eacademy
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