Summary
Overview
Work History
Education
Skills
Timeline
Generic

LASHAYLA LANIER

Florida City,FL

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

23
23
years of professional experience

Work History

Driver

Alto
Miami, FL
05.2024 - Current
  • Communicated with dispatch staff to ensure that all pick-up and drop-off times were accurate.
  • Assisted passengers with loading and unloading luggage into and from the vehicle.
  • Adhered to state laws governing the operation of motor vehicles when transporting passengers.
  • Inspected interior of vehicle for cleanliness before each trip; cleaned exterior windows if needed.
  • Strictly adhered to company policies pertaining to punctuality, appearance standards and driving regulations.
  • Provided safe, courteous and timely transportation services to customers.
  • Followed strict safety protocols while driving in order to protect passengers' lives and property.
  • Assisted elderly or disabled passengers requiring special attention throughout their journey.
  • Applied knowledge of GPS mapping and local traffic conditions to plan efficient, disruption-free routes.

Lounge Operations Manager

Shuga Shack Lounge
Statesboro, GA
06.2021 - Current
  • Reviewed monthly sales projections against actual results to evaluate performance objectives.
  • Conducted regular inspections of the facility to identify areas for improvement in safety and cleanliness standards.
  • Resolved guest complaints in a professional manner while ensuring their satisfaction.
  • Ensured that all guests had a positive experience during their visit to the lounge.
  • Resolved customer complaints in a timely manner while upholding the highest level of professionalism.
  • Developed marketing campaigns aimed at attracting new customers while retaining existing ones.
  • Negotiated contracts with vendors for food ingredients, beverages, entertainment services.
  • Implemented new menu items based on customer feedback and market trends.
  • Recruited, trained and supervised all lounge personnel according to company guidelines.
  • Managed daily operations of the lounge, including staffing, scheduling, customer service and inventory control.

Retail Store Owner

Tru Hair Palace Inc
Statesboro, GA
06.2020 - Current
  • Hired, trained and managed sales staff to ensure customer satisfaction
  • Scheduled staffing shifts and monitored employee performance
  • Maintained inventory levels by ordering merchandise from suppliers
  • Created a budget and tracked expenses in order to maximize profits
  • Organized promotional events such as special discounts or contests
  • Developed relationships with vendors in order to negotiate lower prices on goods
  • Identified opportunities for growth within the market segment served by the store
  • Responsible for hiring qualified personnel who have demonstrated excellent skillsets
  • Provided guidance to employees on how best to sell products and services offered by the store.

Tax Preparer

24/7 A1 Accounting Firm
Atlanta, GA
12.2017 - 01.2024
  • Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts
  • Compiled data from clients to accurately complete tax forms
  • Identified potential deductions to minimize clients' tax liabilities
  • Researched federal, state, and local laws to ensure compliance with regulations
  • Assisted clients in responding to IRS notices of deficiency or audit findings
  • Analyzed financial information such as income statements and balance sheets to calculate tax liability
  • Explained complex tax regulations in an easy-to-understand manner for clients' understanding
  • Evaluated financial situations of individual taxpayers and businesses to determine appropriate actions for reducing taxes owed or increasing refunds due
  • Advised clients on the best strategies for filing their taxes efficiently and legally
  • Ensured that all applicable deadlines were met when submitting documents
  • Filed electronically through approved software programs
  • Assisted customers with any questions they had about their taxes or filing status.

Real Estate Agent

Keller Williams
Coral Gables, FL
01.2021 - 09.2023
  • Advised clients on market conditions, prices, mortgages, legal requirements and related matters
  • Negotiated purchase agreements and contracts with buyers and sellers
  • Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases
  • Provided guidance to clients throughout the entire buying or selling process
  • Attended industry events such as conventions and seminars
  • Planned and coordinated open house events to move properties
  • Managed sales pipeline by actively following up with prospects and hot leads.

Mail Carrier

United States Postal Service, USPS
Naples, FL
12.2016 - 12.2021
  • Sorted mail to be delivered according to route and customer address
  • Scanned packages for delivery tracking
  • Delivered packages and letters to residential customers
  • Collected signatures from recipients of registered mail items
  • Operated a vehicle in accordance with safety regulations
  • Reported any damaged or missing mail items to supervisor immediately
  • Performed regular maintenance checks on assigned vehicle
  • Provided friendly customer service at all times while delivering mail
  • Verified accuracy of addresses before delivering packages
  • Assisted other carriers with their routes as needed during peak periods.

Medical Assistant

Southside Rheumatology and Immunology
Locust Grove, GA
05.2010 - 11.2013
  • Registered new patients into practice management software program accurately entering demographic information.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
  • Organized patient charts before each day's clinic sessions began.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.

Housekeeper

Quality Inn
Statesboro, GA
04.2007 - 06.2009
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Responded to requests from guests regarding housekeeping needs.
  • Changed bed linens and towels, tidied up rooms.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Delivered requested items such as extra pillows or blankets to guest rooms.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.

Quality Assurance Analyst

Crider Poultry
Stillmore, GA
02.2003 - 08.2007
  • Maintained accurate records of all testing activities performed during shift operations.
  • Investigated customer complaints related to product quality.
  • Ensured that all safety regulations were followed while conducting tests.
  • Trained personnel in the use of inspection equipment.
  • Recommended corrective actions to improve processes and product quality.
  • Recorded test results in logbooks and databases.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Adhered to safety procedures when handling sharp objects or hazardous materials.

Food Service Worker

Georgia Southern University Baseball
Statesboro, GA
02.2002 - 10.2005
  • Delivered food orders promptly and accurately to guests tables.
  • Monitored inventory levels of food items used during meal services.
  • Operated dishwashing machines safely and efficiently.
  • Greeted customers upon arrival in the dining area.
  • Adhered to safety procedures when handling sharp objects or hazardous materials.
  • Served meals to customers in a friendly and courteous manner.
  • Organized take-out orders for customers who requested them.
  • Assisted in the preparation of food items according to recipes and instructions.
  • Performed opening and closing duties such as setting up workstations with necessary supplies.

Server

Golden Corral Buffet and Grill
Statesboro, GA
05.2001 - 04.2004
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Assisted in training new servers.
  • Greeted guests and provided menus.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Prepared drinks according to standard recipes.
  • Provided excellent customer service to ensure satisfaction.
  • Upheld high standards of sanitation in accordance with health department regulations.

Education

Medical Assistant -

UNITED EDUCATION INSTITUTE
Morrow, GA
04.2010

High School Diploma -

Statesboro High School
Statesboro, GA
05.2001

Skills

  • Hardworking
  • Customer Service
  • Multitasking
  • Time Management
  • Written Communication
  • Problem-Solving
  • Data Management
  • Planning
  • Team Management
  • Google Drive
  • Public Speaking
  • Recordkeeping
  • Networking
  • Customer Relations
  • Employee Scheduling
  • Human Resources
  • Hiring and staffing
  • Human Resource Management

Timeline

Driver

Alto
05.2024 - Current

Lounge Operations Manager

Shuga Shack Lounge
06.2021 - Current

Real Estate Agent

Keller Williams
01.2021 - 09.2023

Retail Store Owner

Tru Hair Palace Inc
06.2020 - Current

Tax Preparer

24/7 A1 Accounting Firm
12.2017 - 01.2024

Mail Carrier

United States Postal Service, USPS
12.2016 - 12.2021

Medical Assistant

Southside Rheumatology and Immunology
05.2010 - 11.2013

Housekeeper

Quality Inn
04.2007 - 06.2009

Quality Assurance Analyst

Crider Poultry
02.2003 - 08.2007

Food Service Worker

Georgia Southern University Baseball
02.2002 - 10.2005

Server

Golden Corral Buffet and Grill
05.2001 - 04.2004

Medical Assistant -

UNITED EDUCATION INSTITUTE

High School Diploma -

Statesboro High School

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LASHAYLA LANIER