LaShayla Pryor
Marks,MS
Summary
Proven in enhancing customer satisfaction and loyalty, I excel in problem-solving and active listening, honed at Foundever and other roles. My background in customer service and team management has consistently fostered positive relations and brand awareness, achieving significant customer engagement improvements.
Overview
14
14
years of professional experience
Work History
Kindergarten Readiness Ambassador
YOU Early Learning Academy
07.2024 - Current
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted children and caregivers to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Built relationships with caregivers and children, fostering collaboration and understanding between organization and community.
- Served as organization ambassador at various charity events, promoting and values.
- Weekly Play and learn groups, Transition to School Activities Development Screenings Host Parent Academies and home visits
Customer Service Representative
MCI World
11.2021 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Foundever
05.2022 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cashier/Customer Greeter
McDonald's Restaurant
03.2011 - 04.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Hickman Mills High School
9010 Old Santa Fe Rd Kansas City, MO 6413805.2006
Skills
- Customer Engagement
- Team Management
- Product Knowledge
- Brand Awareness
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Customer Relations
- cashier
- sales
- customer service
Timeline
Kindergarten Readiness Ambassador
YOU Early Learning Academy
07.2024 - Current
Customer Service Representative
Foundever
05.2022 - 04.2023
Customer Service Representative
MCI World
11.2021 - 05.2023
Cashier/Customer Greeter
McDonald's Restaurant
03.2011 - 04.2015
High School Diploma -
Hickman Mills High School
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