Lashea B Stickle
Gastonia,USA
Summary
Dynamic customer service professional leveraging extensive experience in hospitality and retail. Recognized for enhancing guest experiences through effective issue resolution and collaboration with teams. Proven track record of increasing customer loyalty and maintaining high standards of service in fast-paced environments.
Overview
3
3
Languages
8
8
years of professional experience
Work History
Graphic Designer
Freelance Graphic Designer
Gastonia, NC
12.2023 - Current
- Designed graphics for digital platforms, strengthening brand identity and increasing audience engagement.
- Collaborated with clients to capture their vision and deliver customized design solutions aligned with project objectives.
- Managed multiple design projects, ensuring on-time delivery and compliance with client specifications.
- Engaged with online communities to share work, gain insights, and collaborate with other designers.
Front Desk Attendant
Hilton Hotel Inc.
Charlotte, NC
08.2023 - 12.2023
- Managed check-in and check-out processes efficiently, ensuring a seamless experience for all visitors.
- Handled reservations and inquiries using hotel management software, contributing to higher guest satisfaction scores.
- Resolved customer complaints and issues promptly, fostering increased guest loyalty and retention.
- Developed relationships with repeat guests, enhancing personalized service and fostering guest loyalty.
- Collaborated with housekeeping and maintenance teams to ensure guest rooms were prepared to high standards.
Associate Banker / Teller
JP Morgan Chase Bank
Gastonia, NC
08.2022 - 12.2022
- Processed customer transactions with accuracy, ensuring compliance with banking regulations and enhancing customer trust.
- Provided exceptional customer service by addressing inquiries and resolving issues to enhance client satisfaction.
- Assisted in daily branch operations, streamlining workflow and enhancing overall service delivery for clients.
- Collaborated with team members to meet sales goals, effectively promoting bank products and services to clients.
- Supported senior bankers in complex transactions, contributing to a more comprehensive client service approach.
Customer Service / Cashier
Best Buy
Gastonia, NC
02.2021 - 08.2022
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues, enhancing overall customer experience.
- Processed transactions accurately and efficiently, ensuring a balanced cash register at the end of each shift.
- Partnered with team members to foster a welcoming shopping environment, contributing to improved customer satisfaction scores.
- Managed sales and inventory through point-of-sale systems, optimizing operations and minimizing transaction times.
- Ensured compliance with health and safety regulations within the store environment.
Customer Service / Bank Rep 2
Fiserv
Hickory, NC
08.2018 - 03.2020
- Delivered customer service by addressing inquiries and resolving issues promptly, which enhanced client satisfaction.
- Processed transactions, managed cash flow, and maintained accurate records to support operational efficiency.
- Collaborated with team members to develop strategies for promoting banking products, resulting in a 15% increase in sales over six months.
Education
Bachelor of Science - Graphic Design
Full Sail University
Winter Park, USASkills
- Creative Problem Solving
- Attention to detail
- Time Management
- Scheduling
- Multitasking
- Customer Service
- Team collaboration
- Teamwork
- Communication Skills
- Active Listening
- Interpersonal Skills
- Problem-solving
- Adaptability
Accomplishments
- CPR/First Aid
- Customer Service Training
Languages
- Spanish, Beginner
- Korean, Beginner
- English, Native
Hobbies and Interests
- Aviation
- Running/Fitness
- Art/Design
- Travel
Languages
English
Professional
Korean
Elementary
Spanish
Elementary
Affiliations
- Running/Fitness
- Aviation
- Art/Design
Timeline
Graphic Designer
Freelance Graphic Designer
12.2023 - Current
Front Desk Attendant
Hilton Hotel Inc.
08.2023 - 12.2023
Associate Banker / Teller
JP Morgan Chase Bank
08.2022 - 12.2022
Customer Service / Cashier
Best Buy
02.2021 - 08.2022
Customer Service / Bank Rep 2
Fiserv
08.2018 - 03.2020
Bachelor of Science - Graphic Design
Full Sail University