LaShea Cotton
Saint Petersburg,FL
Summary
Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Universal Associate Banker
JP Morgan Chase
08.2022 - Current
- Assist customers in opening new accounts, ensuring a smooth onboarding process
- Reduced wait times for clients by efficiently managing teller line and prioritizing tasks
- Balance daily transaction reports accurately, adhering to internal controls set forth by the bank management system
- Educate customers on fraud prevention strategies to safeguard their personal information from potential security threats
- Identify cross-selling opportunities and recommended appropriate products to meet customer needs
- Offer assistance with online banking platforms, helping customers navigate digital services with ease.
Teller Manager
TD Bank
05.2019 - 08.2022
- Provided exceptional customer service while supervising teller/platform team
- Provided oversight to store operations, including supervision of personnel and performance of all operational duties
- Lead the operational standards of the store, including but not limited to, cash handling, wire transfers, printing and issuing credit and debit cards, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, customer privacy and employee safety
- Lead by example and coach teller team, having needs-based conversations and offering financial solutions to meet customer's needs
Financial Service Associate
Amscot Financial
01.2016 - 05.2019
- Check Cashing after verifying identity and validity of transaction
- Processed utility payments, processed cash advances
- Worked as a team member in a fast-paced environment
- Delivered excellent customer service by promptly resolving issues and cultivating strong client connections.
Operations Clerk 2/Teller
Wells Fargo
04.2007 - 12.2015
- Resolved moderately complex operational or customer issues by determining and taking appropriate action
- Performed high volume, time-sensitive tasks
- Initiated account research and problem-solving
- Duties as Teller include: Excellent Communication skills, Meeting requirements for offering additional products and services, Ability to de-escalate problems and satisfy customer complaints, Utilize banking computer systems to provide account information and actions.
Education
St. Petersburg College
St. Petersburg, FLHigh School Diploma -
Dixie Hollins High School
St. Petersburg, FL05.2003
Skills
- Branch Operations
- Electronic Funds Transfer
- Fraud Detection Skills
- Account Maintenance
- Banking Product Knowledge
- Sales and Cross-Selling
- Cash Handling and Management
Certification
- Customer Privacy Protection Training Certificates– U.S Department of Commerce, International Safe Harbor Privacy Principles or related agencies/entities.
- Identity Theft Prevention Program Compliance Workshop/Certificate– Federal Trade Commission or relevant financial regulation authorities.
- Advanced Cash Handling Techniques Workshop/Certificate– Consumer Bankers Association or similar training providers.
Timeline
Universal Associate Banker
JP Morgan Chase
08.2022 - Current
Teller Manager
TD Bank
05.2019 - 08.2022
Financial Service Associate
Amscot Financial
01.2016 - 05.2019
Operations Clerk 2/Teller
Wells Fargo
04.2007 - 12.2015
St. Petersburg College
High School Diploma -
Dixie Hollins High School
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