LaShea McIver
Newark,NJ
Summary
Experienced Business and Client Solutions Consultant with seven years+ of experience and a proven track record of delivering successful client solutions. Skilled at negotiating and optimizing complex opportunities and using data and analytics to build consultative solutions. Proven expertise in developing and executing customer success strategies to maximize customer value and achieve business objectives. Skilled at building and leading high-performing teams, fostering strong customer relationships, and driving cross-functional collaboration.
Overview
9
9
years of professional experience
Work History
CONSULTANT- SPECIAL PROJECTS
CCC Intelligent Solutions
12.2022 - Current
- Manage complex software implementation projects for clients, ensuring on-time delivery and to client satisfaction.
- Manage and grow pre and post-sale client relationships.
- Provide technical expertise and guidance to clients on software implementation, configuration, and customization.
- Develop and maintain relationships with clients, ensuring ongoing support and addressing any issues or concerns.
- Manage customer success projects, ensuring on-time delivery, within budget, and to client satisfaction.
- Conduct regular client quarterly business reviews, providing insights and optimization.
- Utilize customer relationship management (CRM) tools and other software applications to manage customer interactions and track progress.
- Maintain account plans, ensuring alignment of customer goals with product capabilities and service offerings.
CONSULTANT
CCC Intelligent Solutions
05.2021 - 12.2022
- Collaborated with clients to understand their business requirements and translated them into technical specifications.
- Provided technical expertise and guidance to clients on software implementation, configuration, and customization.
- Conducted software demonstrations, training sessions, and workshops to educate clients on product features and functionality.
- Conducted assessments of clients' existing workflows and recommended solutions to improve efficiency, performance, and reliability.
- Worked with cross-functional teams, including developers, project managers, and sales teams, to ensure successful project delivery and client satisfaction.
- Developed and maintained relationships with clients, providing ongoing support and addressing any issues or concerns that arose.
- Utilized industry knowledge and best practices to identify opportunities for product enhancements and new feature development.
- Created and maintained documentation, including project plans, requirements documents, technical specifications, and user manuals.
- Stayed current with emerging technologies and industry trends, sharing knowledge and insights with colleagues and clients.
- Contributed to the development of sales proposals, marketing materials, and product roadmaps.
APD CLAIMS ANALYST
GEICO
05.2019 - 05.2021
- Processed and adjudicated insurance claims, ensuring accuracy and completeness of documentation.
- Investigated and resolved complex claims issues, working with internal and external stakeholders to ensure timely and accurate resolution.
- Interpreted policy language, state regulations, and industry standards to determine the appropriateness of claims.
- Communicated with policyholders, agents, and medical providers to obtain additional information and clarify claim details.
- Maintained accurate claims records, including claim status, payments, and reserves.
- Utilized claims management systems and tools to track and monitor claim progress and provide regular updates to stakeholders.
- Collaborated with other departments, including underwriting and finance, to ensure claims were properly processed and accounted for.
- Provided exceptional customer service, responding promptly and professionally to inquiries and complaints.
- Stayed current with industry trends and regulations, sharing knowledge and insights with colleagues to improve processes and outcomes.
- Contributed to the development of best practices and process improvements to enhance the efficiency and effectiveness of the claims department.
BUSINESS SOLUTIONS MANAGER
Verizon
06.2017 - 05.2019
- Developed and executed sales strategies to achieve revenue targets for assigned territory or vertical market.
- Built and maintained relationships with key decision-makers at prospective and existing customers to understand their business challenges and requirements.
- Conducted product demonstrations and presentations to educate prospects and customers on the value proposition of our solutions.
- Negotiated contracts and pricing with customers, ensuring profitability and long-term customer satisfaction.
- Provided ongoing support to customers, ensuring that their needs were being met and addressing any issues or concerns that arose.
- Utilized sales forecasting tools and methodologies to accurately predict future revenue and report progress to senior management.
- Stayed current with industry trends and competitive offerings, sharing knowledge and insights with colleagues and customers.
- Mentored and trained junior sales team members, providing guidance and support to help them achieve their sales targets.
SOLUTIONS SALES SPECIALIST
Verizon
06.2014 - 06.2017
- Provided clear business insights and market knowledge to drive solutions to meet customers’ business needs.
- Assisted management by communicating, editing and updating policies, boosting overall productivity 27%.
- Trained and mentored new sales representatives.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
Education
M.S - Business Information Systems
New Jersey City University
New Jersey05.2023
B.S - Business Marketing
New Jersey City University
New Jersey05.2017
Skills
- Artificial intelligence project manager
- Project management
- Technical consulting
- Client relationship management
- Software implementation, configuration, and customization
- Requirements gathering and analysis
- Data analysis and modeling
- Change management
- Risk management
- Strategic planning
- Vendor management
- Stakeholder management
- Training and education
- Communication and interpersonal skills
- Expert on Tableau Analytics
- Knowledge of software development methodologies (eg Agile, Waterfall)
Timeline
CONSULTANT- SPECIAL PROJECTS
CCC Intelligent Solutions
12.2022 - Current
CONSULTANT
CCC Intelligent Solutions
05.2021 - 12.2022
APD CLAIMS ANALYST
GEICO
05.2019 - 05.2021
BUSINESS SOLUTIONS MANAGER
Verizon
06.2017 - 05.2019
SOLUTIONS SALES SPECIALIST
Verizon
06.2014 - 06.2017
M.S - Business Information Systems
New Jersey City University
B.S - Business Marketing
New Jersey City University
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