Lashea Ross
143 S 55th St,PA
Overview
11
11
years of professional experience
Work History
Unit Secretary
Piedmont Hospital
02.2022 - Current
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
- Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
CNA
Waverly Heights
05.2017 - 12.2021
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
Salon Manager
Ebauche Salon Studio
01.2013 - 01.2017
- Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Streamlined appointment scheduling process with an easy-to-use software system, resulting in reduced wait times for clients.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
Education
GED -
Job Corp
Drums, PASkills
- Patient Data Confidentiality
- Incoming Call Management
- Medical Billing Knowledge
- Medical Office Administration
- Customer Service
Timeline
Unit Secretary
Piedmont Hospital
02.2022 - Current
CNA
Waverly Heights
05.2017 - 12.2021
Salon Manager
Ebauche Salon Studio
01.2013 - 01.2017
GED -
Job Corp