Lashea Ward
Philadelphia,PA
Summary
Healthcare professional with proven background in clinical environments, delivering exceptional patient care and support. Known for strong team collaboration and adaptability, ensuring seamless integration into dynamic medical settings. Reliable and flexible, with focus on key skills such as patient interaction, medical documentation, and procedural support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Project H.O.M.E
02.2025 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Medical Assistant
Vital Options
06.2022 - 02.2023
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
Medical Assistant
Stonebridge Pediatrics
04.2022 - 05.2022
- Prepared examination rooms with necessary equipment and supplies, optimizing efficiency during appointments.
- Assisted doctors with exams and procedures, ensuring optimal patient comfort and care.
- Proactively addressed parent concerns regarding their child''s health, providing reassurance while working closely with physicians to develop appropriate care plans.
- Established trusting relationships with patients and families, fostering a positive atmosphere during visits.
- Reduced errors by verifying medication dosages before administration as per physician orders.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Administered vaccinations and medications under physician's orders, contributing to community health and wellness.
Medical Assistant
Heal 360 Urgent Care
09.2021 - 03.2022
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Education
Trade Completion/High School Diploma - Medical Assistant
Philadelphia Job Corps
Philadelphia, PA08-2016
Skills
- Understanding of HIPAA compliance requirements
- Proficient in medical terminology
- Specimens collection and processing
- Patient appointment management
- Patient care
- Lab equipment operation
- Adaptable
- First aid
- CPR
- Patient-focused care
- Compassionate
- Patient flow management
- Data entry
- Electronic medical records
- Phlebotomy
- Reliable team player
- Immunization administration
- EMR / EHR
- Vital signs monitoring
- Customer service
- Workflow organization
- Sample collection procedures
- Injection administration
- Telephone etiquette
- Verbal and written communication
- Attention to detail
- Multitasking and organization
- Problem-solving
- Payment collection
- Patient documentation
Certification
- NHA Certified Clinical Medical Assistant 12/2024
- CPR/BLS Certified 12/2024
Timeline
Certified Medical Assistant
Project H.O.M.E
02.2025 - Current
Medical Assistant
Vital Options
06.2022 - 02.2023
Medical Assistant
Stonebridge Pediatrics
04.2022 - 05.2022
Medical Assistant
Heal 360 Urgent Care
09.2021 - 03.2022
Trade Completion/High School Diploma - Medical Assistant
Philadelphia Job Corps
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