LaSheena Kennedy
Healthcare
Summary
Conscientious Healthcare professional offering over 10 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Medical Support Assistant
Department Of Veterans Affairs
Tuskegee, AL
05.2022 - Current
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Used CPRS to maintain and record patient data and generate reports.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
Front Desk Coordinator
Jackson Hospital And Clinic
Montgomery, AL
02.2020 - 11.2021
- Used Athena to maintain and update records of internal data.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Established rapport and relationships with patients and external partners to cross-train and support medical staff.
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Sent and handled electronic requests for new medications and medication refills.
- Delivered excellent patient experiences and direct care.
- Liaised between hospital departments to facilitate effective communication.
- Managed prescriptions by sending electronic requests for new medications and refills.
- Updated documentation and reports detailing patient activities, care actions and hospital determinations.
- Cross-trained to support other medical staff with emphasis on establishing patient rapport and developing relationships with external partners.
- Scheduled presentation appointments for pharmaceutical representations and physicians.
- Explained upcoming treatment preparation, instructions and other facts to patients.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
- Transcribed phone messages for entire office and relayed messages.
Front and Back Office Lead Medical Assistant
MainStreet Family Urgent Care
Millbrook, AL
07.2018 - 08.2021
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Called and faxed pharmacies to submit prescriptions and refills.
- Tested and recorded blood glucose levels.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Obtained client medical history, medication information, symptoms and allergies.
- Ordered and prepared reagents and supplies.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Obtained all prescribed laboratory testing.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Prepared initial patient charts for admission.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Medical Office Manager
Healthcare On Demand
Montgomery, AL
11.2015 - 07.2018
- Oversaw accounting, budgeting and financial reporting.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Assisted with regulatory issues such as compliance.
- Performed patient assessments and contributed to development of interdisciplinary care plans.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Recruited, hired and educated staff on state and federal statutes on sleep service and independent diagnostic testing facility(IDTF) guidelines.
- Developed policies and procedures for effective practice management.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Developed close working relationships with front office and back office staff.
- Addressed and remedied all patient or team member issues.
- Consulted with healthcare professionals on business decisions.
Education
Associate of Science - Medical Administrative Specialist
Virginia College
Montgomery, AL 02.2010 - 02.2012
Skills
Medical office administration
Monitoring patient progress
Simple dressings
Insurance claims
Completing insurance forms
EMR / EHR
Patient communication
Patient Scheduling
Patient records maintenance
Medical record assessment
Exam room preparation
Assisting with physical exams
Phlebotomy
Electronic health records
Medical Records Management
Compassionate
Using a centrifuge
Account management
OB/GYN procedures
CPR
Efficient and reliable team player
Patient Assessments
Payment collection
Antigen testing
Lab equipment operation
Prioritizing stat orders
Autoclaving glassware
Indirect Patient Care
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
- Supervised team of 7 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Named Employee of the August 2019.
- Named Employee of the Month, January 2016.
- Took approximately 20 X-rays per day.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Timeline
Medical Support Assistant
Department Of Veterans Affairs
05.2022 - Current
Front Desk Coordinator
Jackson Hospital And Clinic
02.2020 - 11.2021
Front and Back Office Lead Medical Assistant
MainStreet Family Urgent Care
07.2018 - 08.2021
Medical Office Manager
Healthcare On Demand
11.2015 - 07.2018
Associate of Science - Medical Administrative Specialist
Virginia College
02.2010 - 02.2012