Lasheena Percell
Hollywood
Summary
Dynamic dental assistant with expertise in equipment sterilization and digital X-ray proficiency, honed at Aspen Dental. Enhanced patient satisfaction through empathetic chairside assistance and efficient four-handed dentistry. Proven ability to manage high-stress situations and build rapport, leading to increased patient retention and positive feedback.
Overview
4
4
years of professional experience
Work History
Dental Assistant
Aspen Dental
10.2019 - 01.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Cashier
Orlando Financial Services
03.2018 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Customer Service Representative
Teleperformance
05.2017 - 01.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
No Degree - Dental Assistant
Concorde Career College
Miramar, FLHigh School Diploma
Lindsey Hopkins Technical College
Miami, FL05.2009
Skills
- Dental impressions
- Dental radiography
- Digital X-ray proficiency
- Equipment sterilization
Timeline
Dental Assistant
Aspen Dental
10.2019 - 01.2021
Cashier
Orlando Financial Services
03.2018 - 08.2019
Customer Service Representative
Teleperformance
05.2017 - 01.2018
No Degree - Dental Assistant
Concorde Career College
High School Diploma
Lindsey Hopkins Technical College
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