Summary
Overview
Work History
Education
Skills
Careerobjective
Contact - Summary
References
Timeline
Generic

Lasheena Pollard

West Palm Beach,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

CSR

Uhaul Moving And Storage
01.2021 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services
  • Truck Dispatching
  • Store inventory

Medical Receptionist

Patient First Care Clinic
03.2020 - 10.2023
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

Dispatcher

Comcast
07.2017 - 10.2019
  • Relayed information to or from work crews using telephones
  • Received and prepared work orders in alignment with established procedures
  • Conferred with customers or supervising personnel to address and resolve issues
  • Determined personnel and equipment requirements and generated work orders to facilitate dispatch.

Scheduling Coordinator/Dispatcher

Trust Bridge Health
08.2018 - 08.2019
  • Managed scheduling of all home health health aides to private duty cases
  • Checked accuracy and integrity of system information and locating missing information
  • Resolved escalated complaints and answered questions regarding policies and procedures
  • Monitored daily operations and evaluated performance to proactively approach backlogs.

Medical Assistant

pediatrics associates
06.2016 - 03.2018
  • Documented medical data in patient charts, facilitating accurate records
  • Assisted physicians and nursing personnel with injections, phlebotomy, and other patient care procedures
  • Obtained patient medical histories for inclusion in records.

Education

Medical Assistant -

Florida Career College
West Palm Beach, FL
10.2015

High School Diploma -

Tomorrow's Promise
West Palm Beach, FL
05.2010

Skills

  • Checking Guests In and Out
  • Data Gathering
  • Check in and Checkout Procedures
  • Appointment Confirmation
  • HIPAA Guidelines
  • Microsoft PowerPoint
  • Customer Service
  • Active Listening
  • Critical Thinking
  • Problem-solving abilities
  • Professional telephone demeanor
  • Microsoft Outlook
  • Computer Proficiency
  • Customer Relations
  • Payment Processing
  • Data Entry
  • Scheduling
  • Administrative Support
  • Team Development
  • Client Relations
  • Money handling abilities
  • Staff Training
  • Microsoft Excel
  • Quality Control

Careerobjective

Front Desk Clerk, TC FINANCIAL SERVICES LLC, WEST PALM BEACH, FL, Comcast, West Palm Beach, FL, Trust Bridge Health, West Palm Beach, FL, pediatrics associates, West Palm Beach, FL

Contact - Summary

Hardworking professional with 8 years of experience and a proven knowledge of back and front office operations, administrative support and customer service. Aiming to leverage my abilities to successfully fill the receptionist role at your company. Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.

References

  • Mildred Walter, Supervisor, (561) 420-2174, mwalter@outlook.com
  • Erica Bembry, Manager, (561)856-8967, ercabembry.trustbridge@gmail.com

Timeline

CSR

Uhaul Moving And Storage
01.2021 - Current

Medical Receptionist

Patient First Care Clinic
03.2020 - 10.2023

Scheduling Coordinator/Dispatcher

Trust Bridge Health
08.2018 - 08.2019

Dispatcher

Comcast
07.2017 - 10.2019

Medical Assistant

pediatrics associates
06.2016 - 03.2018

Medical Assistant -

Florida Career College

High School Diploma -

Tomorrow's Promise

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Lasheena Pollard