La' Shei J. Clark

.- Received calls from patients, Doctors and Hospitals regarding

medical concerns.

.- Connected patients to Doctors for prescription refills,

scheduling appointments and after hour medical emergencies.

.- Dispatched calls to allocated locations.

.- Collected patient demographic information for office and or

Doctors.

.- Relayed messages to Doctors and hospitals.

.- Responsible for taking consults called by hospitals, physicians

on service and relaying them to requesting physicians.

.- Know physicians and staff schedules for all offices.

.- Handles emergencies according to specified procedure.

.- Confirm Physician's daily appointments, checking information

updated when needed.

.- Has general information regarding insurance schedule,

procedures, and services provided by group.

.- Kept logs of physician's telephone numbers, cell phones and

pager numbers.

• Assisted colleagues with achieving task requirements, aiding team productivity and performance.

.- Greet customers with a friendly welcome.

.- Assist customers locating their way around the store for

merchandise.

.- Redeemed coupons to discount purchases.

.- Balanced the currency in the register through out the shift;

due to coin shortage.

.- Maintain a positive attitude towards the community.

.- Clean and sanitize areas that are used by customers and staff

due to COVID-19

.- Certified representative; answered all inbound questions.

.- Litigated current and existing promotions to all customers;

along with bills.

.- Experienced critiqued calls by Quality Assurance.

.- Qualified sales representative.

.- De-escalated, calls and customers if there was an issue

understanding.

.- Handled online orders and credit card transactions for new

.- and existing devices.

.- Assisted customers with active directories.

.- Maintain a positive, empathetic and professional attitude

toward customers at all times.

.- Assisted customers with Payment Arrangements and explained

its coding key to customers if not eligible.

.- Collected debts.

.- Acknowledging and resolving customer concerns.

.- Provide data and guides to help sale team.

.- Provide trouble-shooting assistance for orders, accounts, and

relevant problems.

.- Process orders, authenticate accounts, and notate accounts.

.- Confirmed payments, refunds, etc.

.- Resolved payment and order disputes.

.- Follow safety guidelines at all times.

.- Perform physical labor; lifting packages 50-100 lbs.

.- Load and unload packages on trucks and conveyor belts.

.- Use scanners to sort, re-box, and load to proper destination.

.- Used computer systems to sort through merchandise.

.- Used handheld devices to handle package, and sort

merchandise.

.- Maintain four of talk time, placing outbound cold calls to

customers needing help with car sales.

.- Read from scripts, describing services.

.- Maintain account records, callbacks, and notate accounts

accordingly.

.- Speaking to others to convey information effectively.

.- Interacting with computer systems, data entry, and processed

information.

.- Gather and input medical information.

.- Resolve and dispute claims by gathering, verifying and

providing information.

.- Placing OTC (Over the Counter) items when available to clients.

.- Explained Eye, Medical, and Dental benefits.

.- Assign primary care Doctors to patients, order new cards and

provide appointment information for patients.

.- Speak with providers for procedural authorizations for patients.