Lasheika Holmes
Newark,DE
Summary
Accomplished Senior Transportation Dispatcher at McLane Company, adept in logistics management and fostering team collaboration. Demonstrated success in enhancing delivery operations and customer relations through strategic planning and effective communication. Proficient in trucking dispatching and staff development, significantly improving operational efficiency and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Senior Transportation Dispatcher
McLane Company
Carneys Point, NJ
07.2006 - Current
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Coordinated closely with other departments to facilitate smooth delivery operations.
- Scheduled and dispatched drivers to locations in Name of Area.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Provided training and guidance to new dispatchers.
- Analyzed customer delivery needs and developed tailored delivery solutions.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Coordinated dispatching of Number drivers to accomplish daily delivery requirements.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
- Supervised a team of dispatchers, promoting teamwork while delegating tasks effectively based on individual strengths and workload capacity.
Warehouse Administrative Assistant
McLane Company
Carney’s Point, NJ
01.2014 - 01.2015
- Collaborated with cross-functional teams to resolve discrepancies in shipments or inventory records, fostering strong relationships among departments.
- Supported cost reduction initiatives by identifying areas of waste within the warehouse, leading to improved operational efficiency.
- Provided exceptional customer service when responding to inquiries about orders or shipment statuses, promoting positive brand image and repeat business opportunities.
- Maintained a well-organized office space within the warehouse, ensuring easy access to necessary documents and supplies for increased productivity.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Cigarette Processor
McLane Company
Carney’s Point, NJ
10.2012 - 01.2014
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Contributed to the achievement of department goals through consistent high-quality work.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
- Entered data into computer tracking system and filed paperwork according to procedures.
- Operated and serviced processor equipment to maintain production output.
- Prepared, boxed, and staged outgoing shipments.
Transportation Clerk
McLane Company
Carney’s Point, NJ
07.2006 - 10.2012
- Collaborated with team members to optimize routing for cost-effective and efficient deliveries.
- Analyzed shipping data to identify trends and opportunities for improvement in transportation processes.
- Assisted in the development of transportation policies, contributing to increased operational efficiency.
- Improved customer satisfaction with timely and accurate communication regarding shipment updates.
- Trained new hires on company procedures and software systems, fostering a collaborative work environment.
- Enhanced transportation efficiency by streamlining shipment scheduling and coordination processes.
Education
Associate Of Applied Business - Business Management
Wilmington University
New Castle, DESkills
Work order entry
Logistics Management
Staff Development
Call center environments
Telephone etiquette
Documentation and paperwork
Logistical operations
Escalation of issues
Team collaboration
Trucking dispatching
Customer Relations
Routing orders
Updating logs
Delivery policies
Timeline
Warehouse Administrative Assistant
McLane Company
01.2014 - 01.2015
Cigarette Processor
McLane Company
10.2012 - 01.2014
Senior Transportation Dispatcher
McLane Company
07.2006 - Current
Transportation Clerk
McLane Company
07.2006 - 10.2012
Associate Of Applied Business - Business Management
Wilmington University