Hi, I’m
Lasheika Key
Philadelphia,PA
Summary
Seeking to obtain a Full-time position in a growth focused organization, which offers a plethora of Opportunities to sharpen and display my professional abilities with a great commitment to make myself an asset to the company in order to strive for and help achieve the company’s future success. Authorized to work in the US for any employer
Overview
8
years of professional experience
1
Certification
Work History
University of Pennsylvania Health System
Insurance Verification Specialist/PSA
05.2023 - Current
Job overview
- Strives to create and maintain a culture of safety and service excellence through various responsibilities such as greeting and interacting with patients, analyzing problems from the customer’s point of view, establishing positive relationships with patients, ensuring patient/family confidentiality and safety, ordering supplies, verifying medical insurance coverage, and more.
- Utilized exceptional customer service skills to effectively communicate with insurance companies, providers, and patients regarding benefit information.
- Worked within EMR system to document results of patient insurance verification.
- Processed pre-authorizations for medical services according to established guidelines.
- Provided timely follow-up on pending requests from multiple sources.
- Scheduled and confirmed patient diagnostic appointments, surgeries, and medical consultations.
- Completed insurance or other claim forms.
CVS Health
Scheduling Specialist
12.2021 - 10.2022
Job overview
- Responsible for placing providers and ancillary staff in open shifts, creating and releasing work schedules, coordinating schedules with market leadership, maintaining provider and ancillary staff profiles, ensuring confidentiality of sensitive materials, preparing administrative reports, and assisting with the development of other reports.
- Utilized advanced problem-solving skills to anticipate potential conflicts in schedules.
- Tracked overtime hours, employee absences, shift changes, and other schedule modifications.
- Maintained accurate records of employee work hours, attendance, and time off requests.
- Resolved scheduling issues in a timely manner by communicating effectively with all parties involved.
- Assigned appropriate resources to meet workload demands.
Kindred Hospitals
Scheduling Coordinator
04.2019 - 03.2020
Job overview
- Responsible for providing available hours and open shifts to staff, finding staff to cover shifts due to last-minute changes or call outs, completing admission paperwork for new patients, contacting family members regarding admission paperwork, welcoming new hires and assisting with onboarding, scheduling new hire orientation and training, giving facility tours to new hires, assisting with data entry for patients’ medical records, and recruiting candidates for open positions.
- Responded promptly to inquiries from staff members concerning their work schedule or any changes made thereto.
- Ensured compliance with labor laws governing working hours and overtime pay requirements.
- Conducted regular analysis of scheduling data and metrics, identifying trends, issues, and opportunities for improvement.
- Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance.
Hahnemann University Hospital
Patient Service Representative
05.2017 - 11.2017
Job overview
- Demonstrated accuracy in scheduling patients, verifying charge codes, entering information into billing/registration system, completing computer-aided registration, collecting accurate demographic and insurance information, rescheduling appointments, greeting patients courteously, obtaining required consents, obtaining copies of insurance cards and photo IDs, completing all documentation, and responding to patient portal work lists.
- Performed patient registration and scheduling in a fast-paced environment with accuracy and efficiency.
- Scheduled appointments and assisted with referrals.
- Verified patient information to ensure accuracy prior to appointment check-in.
- Verified and updated changes in patient, physician, or insurance to maintain proper billing.
- Communicated delays in appointments and offered rescheduling.
Education
Kensington High SchoolPhiladelphia, PA
High school diploma from Science And Technology
06-2000
Skills
- Patient service
- Medical scheduling
- HIPAA
- Understanding of medical terms
- Insurance terminology
- Eligibility Determination
- Documentation and Correspondence
- Coordination and Scheduling
- Customer Service
- Prior authorization processing
Certification
- Driver’s License
- CPR and First Aid Certification
Timeline
Insurance Verification Specialist/PSA
University of Pennsylvania Health System
05.2023 - Current
Scheduling Specialist
CVS Health
12.2021 - 10.2022
Scheduling Coordinator
Kindred Hospitals
04.2019 - 03.2020
Patient Service Representative
Hahnemann University Hospital
05.2017 - 11.2017
Kensington High School
High school diploma from Science And Technology
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