LASHEILA JACKSON
Saint Paul
Summary
Proficient in administrative support and office coordination, demonstrating strong organizational skills for efficient schedule management and record maintenance. Proven ability to communicate effectively and solve problems in fast-paced office settings. Consistently delivers results that enhance operational efficiency.
Overview
16
16
years of professional experience
Work History
Office Assistant
Super Car Appliance
09.2022 - 02.2024
- Managed communication, ensuring timely response to business calls and messages
- Scheduled jobs strategically, considering availability, location, and technician skill
- Monitored payment status, ensuring accuracy and promptness
- Utilized effective problem-solving skills to resolve scheduling conflicts
- Increased operational efficiency through meticulous job scheduling and payment monitoring
Appointment Setter
Reliable Garage door INC
01.2021 - 08.2022
- Managed client communication for garage door issues, ensuring prompt service
- Established appointments between sales team and potential customers
- Effectively redirected queries to relevant team members
- Introduced customers to new products and services through outbound calls
- Streamlined client communication, enhancing appointment scheduling efficiency.
- Meticulously updated client records, ensuring data accuracy and reliability.
Home Health Aide
HARMONY Homes
10.2018 - 02.2020
- Delivered comprehensive home health care, including bathing, meal preparation, and medication administration
- Managed clients' appointments and provided reliable transportation, ensuring timely access to healthcare services
- Adapted to patients' mobility restrictions, assisting with dressing, grooming, and feeding
- Implemented nutritional plans, preparing meals that promoted patients' health and wellbeing
- Performed light housekeeping duties, including laundry and grocery shopping, as per client instructions
- Managed medication schedules for multiple clients, ensuring timely healthcare.
Visiting Angels
04.2013 - 01.2020
- Helping patients be comfortable observing them assisting them with meds and toileting remainders.
Minneapolis Escape
11.2016 - 01.2018
- Helping patients be comfortable observing Them assisting them with meds and toileting remainders.
Housekeeping
Goff family
09.2015 - 07.2016
- Cleaning the home and make sure kids get on the school bus.
Resident Assistant
The LightHouse of Columbia Heights
09.2012 - 04.2013
- Bathing, cooking, running errands, cleaning, washing, remind clients of med time, etc.
Program
North Memorial Hospital
10.2010 - 09.2012
- Making sure patients are at ease, blood pressure is under control and documenting oxygen and pain level data
- Also collecting patient information, etc.
Customer service rep
US Bank
05.2008 - 10.2010
- Managed inbound and outbound customer calls
- Resolved customer concerns effectively
- Maintained accurate customer account records
- Developed compelling PowerPoint presentations for bank meetings
Education
Bacheor Degree - Pediatric Nursing
U of M
Minneapolis, MN06-2026
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Organizing and categorizing
- Verbal communication
- Dedicated team player
- Administrative support
- Office administration
- Resourceful
- Excel spreadsheets
- Prioritizing work
- Office management
Timeline
Office Assistant
Super Car Appliance
09.2022 - 02.2024
Appointment Setter
Reliable Garage door INC
01.2021 - 08.2022
Home Health Aide
HARMONY Homes
10.2018 - 02.2020
Minneapolis Escape
11.2016 - 01.2018
Housekeeping
Goff family
09.2015 - 07.2016
Visiting Angels
04.2013 - 01.2020
Resident Assistant
The LightHouse of Columbia Heights
09.2012 - 04.2013
Program
North Memorial Hospital
10.2010 - 09.2012
Customer service rep
US Bank
05.2008 - 10.2010
Bacheor Degree - Pediatric Nursing
U of M
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