LaSheila Rogers
Mesquite
Summary
Dynamic customer service professional with a proven track record at Blue Cross Blue Shield of Texas, excelling in customer relations and communication. Recognized for resolving complaints effectively, enhancing satisfaction, and training team members. Skilled in data entry and audit reporting, I am dedicated to achieving goals and fostering positive client experiences.
Professional representative with robust experience and strong commitment to delivering exceptional results. Effective at collaborating within teams and adapting to changing needs to ensure reliability and success. Skilled in communication, problem-solving, and customer relations, with focus on achieving impactful outcomes. Valued for proactive approach, integrity, and ability to build lasting professional relationships.
Experienced with managing client relationships and addressing customer concerns efficiently. Utilizes effective communication and problem-solving skills to resolve issues promptly. Strong understanding of customer service principles and maintaining high satisfaction levels.
Overview
9
9
years of professional experience
Work History
Independent Dispute Resolution Representative
HCCSC
01.2024 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Customer Advisor Advocate
Blue Cross Blue Shield of Texas
11.2020 - 12.2023
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Maintained up-to-date knowledge of industry trends and competitor offerings to better serve clients and address inquiries effectively.
- Guided customers through product selection, offering tailored recommendations based on individual needs.
- Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.
- Assisted in training new team members on company policies, procedures, and best practices for exceptional customer service delivery.
Customer Access Manager
Parkland Hospital
04.2016 - 10.2020
- Conducted thorough risk assessments to identify potential vulnerabilities in existing access management policies and procedures.
- Regularly reviewed system logs to detect unauthorized attempts at accessing sensitive information or resources.
- Effectively managed relationships with third-party vendors, ensuring that their access to company resources was appropriately limited and monitored in accordance with security best practices.
- Managed user accounts and permissions, ensuring appropriate levels of access across various departments.
- Developed comprehensive training programs for employees on proper access management practices and guidelines.
- Implemented periodic reviews of user accounts for accuracy and necessity, promptly deactivating inactive or unnecessary accounts.
Education
High School Diploma -
Lincoln High School
DallasAssociate of Science - Criminal Justice
Everest College
DallasSkills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Team building
- Audit reporting
- Excellent communication
- Account servicing
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Independent Dispute Resolution Representative
HCCSC
01.2024 - Current
Customer Advisor Advocate
Blue Cross Blue Shield of Texas
11.2020 - 12.2023
Customer Access Manager
Parkland Hospital
04.2016 - 10.2020
High School Diploma -
Lincoln High School
Associate of Science - Criminal Justice
Everest College
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