Lasheldanae Mccullough
Essexville,MI
Summary
Skilled Specialist with expertise in project management, problem-solving and team leadership. Strengths lie in ability to efficiently manage multiple tasks, develop strategic plans and ensure successful execution of operational goals. Previous experience led to significant improvement in workflow processes and overall performance efficiencies. Demonstrated skills include adaptability, negotiation and strong communication abilities.
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
13
13
years of professional experience
2013
2013
years of post-secondary education
Work History
Food prep specialist
Red Lobster
Bay City, MI
04.2021 - 02.2024
- Managed inventory levels to ensure product availability and freshness.
- Trained staff on customer service standards and menu knowledge.
- Assisted in developing promotional materials to enhance guest experiences.
- Coordinated with kitchen staff to ensure timely food preparation and delivery.
- Conducted regular inspections to uphold cleanliness and safety standards.
- Collaborated with management to implement operational improvements and efficiency.
- Coordinated with other departments to ensure efficient workflow processes.
- Generated reports to track performance metrics of team members.
TAP Manager/Cashier Team Lead
Victoria Secret
Saginaw, Michigan
11.2018 - 08.2021
- Led team meetings to discuss sales strategies and product promotions.
- Trained staff on customer service techniques and store policies.
- Analyzed sales data to identify trends and improve product placement.
- Oversaw employee scheduling to optimize staffing during peak hours.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Home Health Aide
Delighted Healthcare
Bay City, Michigan
12.2010 - 07.2017
- Assisted patients with daily living activities and personal hygiene.
- Monitored patient vital signs and reported changes to healthcare team.
- Provided companionship and emotional support to enhance patient well-being.
- Maintained cleanliness and organization of patient living spaces.
- Administered prescribed medications following safety protocols.
- Documented patient care activities and reported findings to supervisors.
- Collaborated with family members to develop care plans for patients.
- Educated patients on health management and wellness practices.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing, and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
Education
ETC Adult Education
Saginaw, MISome College (No Degree) - Early Childhood Care and Education
American Public University
Saginaw , MISome College (No Degree) - Massage Therapy
Dorsey College
Saginaw , MISkills
- Inventory management
- Food safety standards
- Customer service training
- Menu development
- Team leadership
- Communication skills
- Customer relations
Timeline
Food prep specialist
Red Lobster
04.2021 - 02.2024
TAP Manager/Cashier Team Lead
Victoria Secret
11.2018 - 08.2021
Home Health Aide
Delighted Healthcare
12.2010 - 07.2017
ETC Adult Education
Some College (No Degree) - Early Childhood Care and Education
American Public University
Some College (No Degree) - Massage Therapy
Dorsey College